Services Operations Manager, Post Sales Delivery

About the role

As the Services Operations Manager, you will lead the delivery of post-sales services to ensure customer satisfaction and drive operational efficiency. Reporting to the Director of Customer Success, you will oversee the implementation and management of service processes, manage a team of support specialists, and collaborate with cross-functional teams to enhance customer experiences.

Responsibilities

• Oversee the implementation and management of service processes to ensure high-quality post-sales support.
• Manage a team of support specialists to deliver exceptional customer service and resolve issues promptly.
• Collaborate with cross-functional teams including product, sales, and marketing to align service strategies with business objectives.
• Develop and maintain strong relationships with key stakeholders to foster a collaborative environment.
• Identify process improvements and implement changes to enhance operational efficiency and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 5 years of experience in operations management or customer success roles.
• Proven ability to manage and mentor a team of support specialists.
• Strong understanding of customer service principles and best practices.
• Experience with project management tools and methodologies.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.

Qualifications

• Proven track record of driving operational excellence and improving customer satisfaction.
• Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.
• Strong analytical skills to identify trends and make data-driven decisions.
• Experience with CRM systems and other customer relationship management tools.

Skills

• Strategic thinking and problem-solving skills.
• Effective leadership and team management abilities.
• Strong organizational and time management skills.
• Ability to communicate complex ideas clearly and concisely.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule with options for remote work.
• Health insurance coverage.
• Employee discounts on company products and services.
• Professional development opportunities.
• Annual bonus based on company performance and individual contributions.

Pay

Commensurate with experience.

Schedule

Hybrid: A combination of remote and in-office work.