Services Operations Manager - Lakeland, FL

About the Role

The Operations Manager of Valve & Mechanical Services is responsible for the efficient operation, quality, and P&L management of the Mechanical Valve Repair/Machining facility. This role oversees multiple projects, including scheduling, engineering, budgets, production, material and document control, and purchases, while ensuring all Valve Repair activities comply with set quality standards.

Responsibilities

• Manage all Valve Repair/machining activities at the facility, prioritizing safety, quality, production, profit, and cost.
• Coordinate and supervise Valve Repair/machining activities, including inventory and purchasing, to ensure product availability and efficient use of materials, equipment, and employees.
• Assign work to Valve Repair personnel, set work schedules, inspect work, and evaluate performance.
• Directly supervise and motivate all Valve Repair production personnel, ensuring efficiency and quality of supervisory and staff.
• Plan schedules for Valve Repair lead hands and machinists.
• Oversee quality control of valve testing and repair activities, developing and implementing procedures to meet quality requirements.
• Ensure Valve Repair personnel are properly certified and trained (e.g., National Board certifications) and enforce certification guidelines for safety relief procedures.
• Inspect Valve Repair facilities and equipment, recommend space allocation changes, and evaluate major equipment additions or modifications.
• Maintain accurate Valve Repair timelines, develop production goals, and track results to ensure on-time shipments and maximize efficiency.
• Take ownership of delegated projects and manage them to completion.
• Enforce policies, procedures, and compliance with legislated and company safety procedures.

Requirements

• General knowledge of valve repair/machining equipment, modern shop technology, practices, and procedures.
• Valve Repair experience, including familiarity with production planning and scheduling.
• Knowledge and experience in NBIC regulatory requirements and safety practices.
• Experience managing adherence to prescribed procedures to ensure quality standards are met.
• Shop, personnel, and project management experience.
• Ability to implement and adhere to strict schedules, timelines, and budgets.
• Highly organized with the ability to multitask, make quick decisions, and efficiently organize others.
• Ability to work in a fast-paced setting and put in additional hours to meet deadlines.
• Strong leadership skills to manage a diverse group of people and motivate staff to work as a team.
• Ability to instruct or train staff in specific operating and technical work methods or procedures.

Skills

• Computer Skills: Extensive experience with MS Office Products (Word, Excel, Access, PowerPoint) and MS Project Manager.
• Energizing: Ability to create positive energy in individuals and groups.
• Organization and Planning: Ability to organize or schedule multiple tasks, people, or services while developing realistic action plans sensitive to time constraints and resource availability.
• Versatility: Ability to modify behavior to respond to others' needs while maintaining personal objectives.
• Spoken Communications: Ability to clearly present information, influence or persuade others, and listen effectively.
• Interaction: Ability to communicate warmly and build credibility and rapport.
• Team Building: Ability to work with people to build high morale and group commitment to goals and objectives.