Services Head-Client Operations

Responsibilities

• Drive project management for US rollout including planning, RAID management, governance meetings, and daily execution.
• Lead domain-focused initiatives such as buy-channel optimization, Guided Buying adoption, PO accuracy improvements, catalog & contract governance.
• Serve as the primary onsite liaison with stakeholders across IP, Finance/AP, IT, and operations.
• Career alignment across P2R, S2C, Policy, and TSM workstreams.
• Support change management efforts: training, communication, leadership alignment, and end-user readiness.
• Ensure process, data, policy, and RACI alignment with global P2R standards.
• Drive Day-1 readiness, hypercare mobilization, and stage-gate compliance.

Qualifications

• Bachelor’s Degree in any career stream
• At least 14 years of experience as it pertains to the job description
• If a master's degree has been completed, then a minimum of 12 years’ experience related to the job description is required

Preferred Qualifications

• 15+ years’ experience in Procurement Transformation, P2P/P2R, or S2C operations
• Strong program and project management expertise (PMP/Prince2 preferred)
• Deep knowledge of SAP Ariba Guided Buying and procurement operating models
• Proven experience leading multi-tower procurement transitions
• Strong communication, stakeholder management, and executive-level presence
• Ability to work onsite, independently, and drive outcomes across global teams