Client Service Coordinator
About Us
We are the nation's largest provider of specialty return-to-work services and transitional employment programs. ReEmployAbility's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.
What We're Looking For
We're searching for motivated individuals who thrive in a team environment and are driven to succeed.
You're a Great Fit If You're Someone Who
- Communicates clearly and empathetically — explains ideas well, listens actively, and adapts to the audience.
- Delivers high-quality work — sets goals, takes initiative, follows through, and monitors progress.
- Works well with others — builds relationships, collaborates effectively, and supports a strong team dynamic.
Summary/Objective
The Client Service Coordinator is the primary point of contact for our clients during the life of the claim. The Client Service Coordinator is responsible for offering exceptional customer service to our clients by anticipating customer needs, streamlining communication from different internal positions working on the claim, being proactive problem solvers, and program knowledge experts.
Essential Functions
- Collaborates with clients on a claim-by-claim basis to build rapport, identify barriers, create unique solutions, and effectively strategize the best way to move forward.
- Leverage Worker's Compensation and Transition2Work program knowledge to strengthen and maintain a direct working relationship with all stakeholders.
- Partners directly with other members of the service and sales departments to serve as a conduit for streamlined and detailed communication to the clients.
- Ensures compliance with Jurisdictional guidelines and Client Preferences on the claim.
- Discusses concerns or issues regarding the claim with proposed solutions directly with the client when necessary.
- Uses previous experience and expertise to anticipate client needs and proactively provide answers to the unasked questions leading to exceptional client experiences.
- Have the foresight to see a breakdown in process and correct it before it negatively impacts the client experience and livelihood of the injured worker.
- Aligns all written and verbal communication with company Core Values for both internal and external connections.
- Collaborates with Team Leads on escalated issues or concerns to ensure the matter is handled effectively and timely.
- Maintain detailed and accurate records of assigned files in CRM.
- Manage a predetermined caseload of claims at any one time.
- Other duties as assigned.
Requirements
- Strong written and verbal communication.
- Must pay attention to detail.
- Must be able to multitask, prioritize and meet deadlines with short notice.
- Accountable and punctual.
- Flexible and adaptable to change.
- Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
- Problem solving and critical thinking skills.
- Ability to successfully collaborate with others and work as a team player.
- Self-motivated individual and entrepreneurial.
- Display professionalism with co-workers and external parties.
- Build and maintain professional relationships.
- The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
- Successfully pass background check.
Required Education and Experience
- Bachelor's degree in Business, Communications, or related field, or relevant experience in lieu of education
- 2 years providing exceptional customer service
- Knowledge of the workers' compensation industry, preferred
Physical Demands
Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.
What We Offer
- Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
- Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
- Generous Paid Time Off: Including PTO to recharge and refresh
- Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
- 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
- Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
- In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
- Bilingual Stipend: Bilingual speakers are eligible for an added bonus to their pay!