Services Assistant Manager, Quality Relations

About the role

As the Services Assistant Manager, Quality Relations, you'll be the operational engine behind our Specialist and Correspondence Specialist teams across Vendor Relations and Placements. You'll serve as the operational second-in-command to the Program Manager — keeping day-to-day execution on track, holding standards high, and making continuous improvement a way of life for your teams. This is a role for someone who thrives in complexity, communicates with clarity, and brings both analytical rigor and genuine people leadership to everything they do.

About Nightingale

Nightingale Education Group is more than a nursing school — we're a high-impact community on a mission to transform healthcare access through exceptional nursing education. Our collaborators don't just fill roles; they drive purpose, shape outcomes, and show up for one another every single day. If you're looking for work that genuinely matters, you've found the right place.

What You'll Do

• Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management
• Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes
• Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations
• Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support
• Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution
• Lead and support process improvement initiatives, including documentation, training design, and system enhancements
• Develop and deliver training for new hires and existing team members
• Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates

What You Bring

• Minimum Qualifications
• - Bachelor's degree from an accredited institution required
• - 3–5 years of experience in operational or program management, preferably in education, healthcare, or a related field
• - Demonstrated experience supporting multi-functional teams and implementing operational processes
• - Strong analytical and problem-solving skills, with the ability to translate data into action
• - Excellent written and verbal communication skills
• - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems
• Preferred Qualifications
• - Master's degree from an accredited institution

Budgeted Hiring Range

Budgeted Hiring Range: $86,000 - $94,000 USD

Benefits

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Equal Opportunity Employer

Nightingale Education Group is an equal opportunity employer.

Our Mission

With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

Employment Terms

Employment is contingent upon successful completion of a background check and drug screen.