Services AI Change Management & Adoption Leader

About the role

For our client, we are seeking a Services AI Change Management & Adoption Leader to join the team of a leader in the Business Services space. This role will lead change management and adoption efforts for GenAI-enabled service initiatives, helping ensure new AI capabilities are operationalized effectively across the business. You will partner closely with process owners, stakeholders, and cross-functional teams to improve readiness, strengthen communication, and support successful user adoption. The position also plays a key role in maintaining data quality, managing risks and dependencies, and building the tools and training needed to scale adoption.

Position Details

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $114,100 – $190,200 annually

Responsibilities

• Execute and improve the change management playbook for GenAI initiatives
• Own the context management process for AI solutions
• Ensure context data quality and enrichment for AI consumption
• Design and facilitate activation workshops with business process owners
• Develop train-the-trainer sessions and toolkits for end-user support
• Manage change risk and dependency register across initiatives
• Build stakeholder maps and coordinate communications for AI adoption

Qualifications

• Bachelor’s degree in Business, Engineering, or related discipline
• 8+ years of experience in change management or operational readiness
• 5+ years in Services, Supply Chain, or industrial operations
• Experience leading large-scale transformation projects
• Strong understanding of business process flows and operational data structures

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resource
• Employee Assistance Program for confidential counseling
• Retirement Savings Plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off