AI Adoption & Change Manager

About the role

The AI Adoption & Change Manager sits within Jazwares' IT organization on the AI Team and owns the human side of AI transformation - the practical work of making sure the tools and automations the team builds are actually trusted, learned, and used by the business.

Responsibilities

• Change Management Planning: Build change management plans for each AI/ML and LLM initiative, sequenced to the project's rollout, and updated as scope, audience, or readiness shifts.
• Stakeholder Mapping and Readiness Assessment: Identify impacted users, departments, workflows, and decision points; assess sponsorship, capability gaps, and readiness across each affected business area before launch.
• Communication Planning and Execution: Develop communication plans that explain what is changing, why it matters, and how users should work differently, then execute those plans across written, in-person, and digital channels.
• Training and Enablement Design: Create training materials, playbooks, FAQs, enablement guides, and rollout communications, tuned to the role and context of each user group.
• Workshop and Session Facilitation: Lead training sessions, office hours, demos, and feedback sessions for end users, business owners, and leadership.
• Audit and Tracking: Partner with business owners to define adoption metrics and accountability, then track usage, adoption rates, resistance, feedback, and post-launch issues against those metrics.
• Workflow Integration and Continuous Improvement: Work with project teams and business owners to embed AI outputs into day-to-day workflows so the tools become part of how work gets done, then maintain feedback loops that drive iteration on training, communication, and product after launch.
• Resistance and Risk Management: Identify adoption risks early - including lack of trust, unclear ownership, poor workflow fit, or insufficient training - and work with business owners to address them before they become launch blockers.
• Communication: Maintain clear, timely written and verbal communication across business stakeholders, technical contributors, and executive sponsors, ensuring all parties understand current status, open risks, and next steps.

Qualifications

• Required: Bachelor's Degree
• Preferred: Master's Degree, Prosci/ADKAR, CCMP, Kotter, or other recognized change management methodology licensure.

Skills

• Change Impact Assessment
• Stakeholder Mapping
• Communication Planning
• Training and Enablement Design
• Workshop Facilitation
• Audit and Tracking
• Resistance Management
• Adoption Measurement
• Executive and Frontline Communication
• Translation and Communication
• Influence Without Authority
• Practical Rollout Discipline
• Comfort with Ambiguity
• Empathy for End Users
• Conscientiousness and Ownership
• Intellectual Curiosity and Learning Orientation

Benefits

Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Pay

The salary range for this position is $112,000 - $139,000/ Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply.

Schedule

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave.