Services Account Representative

Job Summary

The Services Account Representative plays a key role in supporting customer satisfaction, service sales growth, and the successful delivery of service solutions. In this customer-facing role, you will partner closely with Account Managers and cross-functional teams to identify sales opportunities, manage customer inquiries, coordinate service and maintenance activities, and support the execution of service agreements.

What You Will Do

• Proactively monitor and follow up the pipeline of Services (inside and outside Services Agreements) and drive growth for Services sales, together with Services Key Account Managers and Services Account Managers.
• Leverage on insights from customers and data to upsell and cross-sell by creating leads and opportunities.
• Participate in customer relationships from an operational perspective and transactional sales through structured communication.
• Participate in analysis of and follow-up on customer experience results together with Services functions.
• Lead communication and planning with customers for service and maintenance events, permanent and containment solutions, action orders and mandatory re-building kits as well as lead and coordinate internally with other functions in the scoping and delivering of those events.
• Follow-up on timely execution for Services Agreements execution & profitability.
• Lead customer inquiries, respond and channel it into the organization.
• Support Account Management team with inputs to prepare and execute account plans.
• Process quotations and execute invoicing.

Profile Description

• We believe you have a Bachelor’s degree or equivalent work experience.
• A minimum of 3 years of experience working in a Customer Service role.
• Experience with MS Office suite (Outlook, Word, Excel and PowerPoint).
• Experience with SAP/R3, including BO (Business Objects) functionalities.
• Strong communication in English both written and verbal.
• World Class Customer Service experience.

Preferred Experience

• Experience with complex formulas and creation of macros in Excel (or willingness to learn).
• Experience with PowerBI (or willingness to learn).
• Experience with MS PowerAutomate (or willingness to learn).

We Offer

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. This job posting expires on July 30, 2026. If you have any questions about your application, please contact Kaylyn Donelli.

Diversity, Equity, and Inclusion

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.