Servicer - Mortgage Loan 1

Essential Duties and Responsibilities

• Make the complex simple when communicating with customers via phone, in person or in writing.
• Process member transactions such as payments, escrow disbursements and refunds.
• Process member service requests such as address changes, automatic payments and general research.
• Perform administrative tasks such as new loan reviews, release of liens and escrow processing.
• Adhere to quality standards for consistent, high quality service.
• Provide support to other functions within the department.

Minimum Qualifications

• Education: High School Diploma or equivalent required.
• Experience: One to three years of mortgage, banking, title company or related work experience preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal communication skills.
• Assumes responsibility for achieving results.
• Identifies customers banking issues and needs.
• Passion for accuracy and effective time management.
• Serves as a resource to customers, prospective customers, and employees.
• Builds collaborative and productive relationships in the branch.
• Working knowledge of relevant software including Microsoft Office, Word and Excel.

Physical Demands and Work Environment

• Regularly required to stand, sit, use hands, reach with hands and arms, and talk or hear.
• Able to move and/or lift 10 pounds.
• Vision requirements include: close vision and ability to adjust focus.
• Mental demands include: detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.