ServiceNow Technical Consultant – IT Asset Management (SAM Pro / HAM Pro)

Duties

• Participate in the technical delivery of ServiceNow IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices.
• Configure and develop ServiceNow IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows.
• Collaborate with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that meet customer requirements.
• Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog.

Requirements

• 3+ years of hands-on ServiceNow platform development and configuration experience.
• Experience implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional.
• Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs.
• In-depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes.
• Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities.
• Ability to troubleshoot issues, perform root cause analysis, and develop scalable ServiceNow solutions.
• Experience working directly with customers, gathering technical requirements, and supporting solution delivery.
• Strong communication skills and the ability to collaborate effectively with both technical and functional teams.
• A desire to learn new ServiceNow capabilities and continuously expand technical expertise.
• A collaborative, adaptable, and customer-focused approach.
• Extra Awesome Experience implementing Enterprise Asset Management (EAM) along with SAM and HAM Pro.
• Experience with Armis that addresses the threat landscape of managed, unmanaged, and IoT devices.
• Experience with ServiceNow Discovery, CMDB, IntegrationHub, or IT Operations Management.
• Experience integrating ServiceNow with Microsoft SCCM/MECM, Microsoft Intune, Jamf, Tanium, Flexera, or similar asset management tools.
• Experience with REST APIs, IntegrationHub, JavaScript, HTML, CSS, or web technologies.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) - Data Foundations.
• ServiceNow Certified Implementation Specialist (CIS) – Software Asset Management (SAM) and/or Hardware Asset Management (HAM) preferred.
• Additional ServiceNow certifications in ITSM, Discovery, CMDB, or ITOM are a plus.

Qualifications

Competitive pay that reflects your skills and certifications
Performance bonuses and annual reviews that celebrate growth
Unlimited vacation + flexible time off (because balance matters)
Health, dental, vision, and 401(k) coverage
Career development support and learning incentives to keep you sharp