ServiceNow SAM (Software Asset Management)
Tata Consultancy Services · Plano, TX · 3 days ago
Information Technology$120k–$140k/yrFull-time
Must Have Technical/Functional Skills
- ServiceNow Expertise: Proven experience with the ServiceNow platform, particularly the IT Asset Management (ITAM) and SAM Pro modules.
- Technical Skills: Experience with ServiceNow customizations and data management.
- Software Licensing Knowledge: In-depth understanding of various software license models (e.g., Microsoft, Oracle, IBM, SAP).
- ITAM Principles: Strong understanding of IT Asset Management principles and best practices.
- Soft Skills: Excellent communication, problem-solving, and analytical skills.
- ITIL Practices: Demonstrated understanding of ITIL (IT Infrastructure Library) practices.
Roles & Responsibilities
- Implementation and Configuration: Design, implement, and configure the ServiceNow SAM Pro module.
- Lifecycle Management: Manage the software asset lifecycle from request and procurement to deployment, usage, optimization, and retirement.
- Integration: Integrate SAM with other ServiceNow modules.
- Automation: Automate processes such as software license harvesting, software reclamation, and compliance checks.
- Compliance and Auditing: Conduct regular software compliance audits and create remediation plans to ensure adherence to software license agreements.
- Optimization: Optimize software licensing and usage, reduce costs by eliminating redundancies, and ensure proper software distribution.
- Data Management: Ensure data quality and integrity within the SAM module, CMDB, and Discovery.
- Reporting and Dashboards: Develop and maintain dashboards and reports to track software usage, compliance, and optimization efforts.
- Stakeholder Collaboration: Work with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives.
Qualifications
Bachelor of Computer Science
Pay
$120,000 to $140,000 per annum
Benefits
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing