ServiceNow Systems Administrator Senior

Responsibilities

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
• Manage users, groups, roles, and access controls in alignment with security and governance standards
• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
• Support data imports, exports, and basic integrations under established standards and guidance
• Implement minor enhancements and low code solutions to improve operational efficiency and user experience
• Maintain platform documentation, operational procedures, and knowledge articles
• Support other applications managed by the Technical Operation Team (Secret Server and BeyondTrust)

Requirements & Qualifications

• Minimum Requirements: Bachelor’s degree in information technology, Computer Science, or related field.
• Experience with the ServiceNow platform.
• Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.
• Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.
• The ability to communicate effectively and professionally.
• The ability to work under pressure and manage multiple tasks simultaneously.
• ServiceNow CSA certification is required within 6 months of starting position.
• Preferred Requirements: 1 - 3 years of ServiceNow experience, ServiceNow CSA certification, ITIL certification.