Senior ServiceNow Administrator
PlanIT Group, LLC · Raleigh, NC · 1 mo ago
HybridContract
We need to output HTML fragment with sections: headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate. We need to parse the posting.
Content:
- Opening: "We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control. ServiceNow Administration certification preferred"
That's about the role.
Then "List Of Tasks To Be Performed" then bullet list:
General admin/operations support functions:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to USPS Standards
Perform application support activities as specified
Provide new development requirements as needed
Document and verify the work being done meets Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined
Change Management operations support for ServiceNow Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented, including:
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- ServiceNow education/training
- Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
Then qualifications/experience:
"A minimum of eight (8) to twelve (12) years’ relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
Typically performs all functional duties independently.
Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis."
Also earlier: "ServiceNow Administration certification preferred"
Thus we need sections: About the role (maybe summary), Responsibilities (list of tasks), Requirements (experience, degree, certification), maybe Qualifications (could be same as Requirements). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections have content.
We have content for About the role (first paragraph). Responsibilities (list of tasks). Requirements (experience, degree, certification). Possibly Skills (maybe not explicit). Benefits, Pay, Schedule not present, so omit.
We could also have Qualifications separate from Requirements but we can combine. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (including experience, degree, certification). That's three sections.
We need to use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate. We need to parse the posting.
Content:
- Opening: "We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control. ServiceNow Administration certification preferred"
That's about the role.
Then "List Of Tasks To Be Performed" then bullet list:
General admin/operations support functions:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to USPS Standards
Perform application support activities as specified
Provide new development requirements as needed
Document and verify the work being done meets Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined
Change Management operations support for ServiceNow Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented, including:
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- ServiceNow education/training
- Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
Then qualifications/experience:
"A minimum of eight (8) to twelve (12) years’ relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
Typically performs all functional duties independently.
Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis."
Also earlier: "ServiceNow Administration certification preferred"
Thus we need sections: About the role (maybe summary), Responsibilities (list of tasks), Requirements (experience, degree, certification), maybe Qualifications (could be same as Requirements). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections have content.
We have content for About the role (first paragraph). Responsibilities (list of tasks). Requirements (experience, degree, certification). Possibly Skills (maybe not explicit). Benefits, Pay, Schedule not present, so omit.
We could also have Qualifications separate from Requirements but we can combine. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (including experience, degree, certification). That's three sections.
We need to use for each heading. Then content: use
for prose,
- for any list of duties/requirements/benefits.
Thus:
About the role
We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control. ServiceNow Administration certification preferred.
Responsibilities
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to USPS Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets Standards
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly ServiceNow audit activities as defined
- Change Management operations support for ServiceNow Administrative and operations support for ServiceNow suite of services
- Planning and design of new applications and configurations implemented, including:
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- ServiceNow education/training
- Risk Management oversight
- Operations, maintenance, and management of ServiceNow platform
- System interfaces, eBonding & internal services (i.e., eAccess)
- ServiceNow Performance monitoring
- ServiceNow foundation data updates
- Monthly ServiceNow SOX audits
- CAT/Functionality tests prior to production implementations
- New application integration
Requirements
- Minimum of eight (8) to twelve (12) years’ relevant experience.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
- Typically performs all functional duties independently.
- ServiceNow Administration certification preferred.
- Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case‑specific basis.
- . For the planning and design sublist we need nested
- .
We'll produce:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to USPS Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets Standards
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly ServiceNow audit activities as defined
- Change Management operations support for ServiceNow Administrative and operations support for ServiceNow suite of services
- Planning and design of new applications and configurations implemented, including:
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
Responsibilities