ServiceNow Systems Administrator Senior

Responsibilities

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
• Manage users, groups, roles, and access controls in alignment with security and governance standards
• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
• Support data imports, exports, and basic integrations under established standards and guidance
• Implement minor enhancements and low code solutions to improve operational efficiency and user experience
• Maintain platform documentation, operational procedures, and knowledge articles
• Support other applications managed by the Technical Operation Team (Secret Server and BeyondTrust)

Requirements & Qualifications

• Minimum Requirements:
• Bachelor’s degree in information technology, Computer Science, or related field.
• Experience with the ServiceNow platform.
• Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.
• Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.
• The ability to communicate effectively and professionally.
• Able to work under pressure and manage multiple tasks simultaneously.
• ServiceNow CSA certification is required within 6 months of starting position.
• Preferred Requirements
• 1 - 3 years of ServiceNow experience
• ServiceNow CSA certification
• ITIL certification

About us

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Pay

Compensation Range: $95,400 - $163,900 Individual(s) selected for this role will be eligible for a discretionary bonus based on firm and individual performance.