ServiceNow Systems Administrator

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

About the role

This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports, and assists with IT Service Management efforts.

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains, and enhances service management software to optimize organizational efficiency.
• Analyzes, detects, identifies, and corrects technical problems and deficiencies in service management software.
• Designs solutions to modify, enhance, or adapt service management software with new features or improvements to improve efficiency and productivity.
• Translates and simplifies requirements given by business units, stakeholders, and end users for enhancements to service management software.
• Prioritizes, assesses, and makes decisions on enhancements based on time requirements, scope, and cost/benefit analysis.
• Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition, and efficiency.
• Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.
• Collects, monitors, and analyzes data to assist with improving service management and Application Development system performance.
• Assists with training of end users on service management software, processes, and procedures.
• Other duties as assigned.

Qualifications

• 6 months minimum ServiceNow Admin experience.
• Admin Certification or working towards certification in the next 90 days.
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering, or the equivalent in related work experience.

This position works onsite at our Jacksonville, FL office.