ServiceNow Systems Administrator

About the role

GDIT is seeking a ServiceNow Software Platform Engineer to support the USCENTCOM Information Technology Services (CITS) Program in Tampa, FL.

Responsibilities

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
• Develop and maintain service catalog items to include states, flows, and UI policies.
• Maintain systems stability to prevent service degradation or interruption.
• Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Support the configuration of workflows, business rules, UI policies, and client scripts.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.
• Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.

Additional Responsibilities

• Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services.
• Configure application related fields, forms, views, email notifications, acceptance roles and access control.
• Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Support end users to resolve support issues within ServiceNow.

Qualifications

• Education and Certifications:
• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience.
• Possesses 1-3 years' experience implementing ServiceNow and experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
• ServiceNow Certified System Administrator certification is preferred and considered an asset for this role.
• CompTIA Security + CE or CSA ServiceNow Systems Administrator certification is desired for this role.
• Desired:
• ITIL v4 Foundation Certification.
• Skilled in utilizing best practice ITIL engineering methods.
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment.
• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
• Java script, html, or CSS experience.

Clearance Requirement

• Required clearance: Current/active Secret clearance required with possible TS eligibility.
• U.S. citizenship required due to the DOW Secret clearance requirement.

Additional Information

• Scheduled Weekly Hours: 40.
• Travel Required: Less than 10%.
• Telecommuting Options: Onsite Work Location.
• Total Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay and paid time off.
• Additional Work Locations: Total Rewards.