ServiceNow System Administrator

Responsibilities

• Administer and maintain ServiceNow environments (DEV, TEST, PROD)
• Ensure platform availability, performance, scalability, and security
• Perform upgrades, patching, cloning, and release support
• Monitor platform health, logs, and diagnostics
• Support MID Servers and operational integrations
• Execute changes in alignment with governance and change standards
• Administer AI & Modern Platform Capabilities
• Administer ServiceNow Now Assist features across supported modules
• Configure AI entitlements, role-based access, and usage controls
• Validate AI generated outputs for accuracy, quality, and compliance
• Support AI assisted case summarization, response generation, and knowledge creation
• Support AI Control Tower for visibility into AI usage and adoption
• Enforce responsible AI governance, including data privacy and human review controls
• Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
• Administer user roles, groups, ACLs, and security policies
• Support automation and intelligent routing while ensuring platform stability
• Support ITSM processes: Incident, Problem, Change, Request, Knowledge
• Maintain CMDB accuracy, CI relationships, and CSDM alignment
• Support & Collaboration
• Partner with Platform Architects and stakeholders on requirements and solution validation
• Support audits, compliance activities, and platform documentation
• Contribute to continuous improvement and platform optimization initiatives
• Partners with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
• Support release testing, deployment activities, and post-release validation
• Participate in incident, problem, and root-cause analysis related to platform issues

Qualifications

• 4-8+ years of ServiceNow administration experience in enterprise environments
• Strong hands-on experience with ServiceNow system administration and configuration
• Solid understanding of ITSM and ITIL best practices
• Experience supporting production, regulated, or mission critical systems
• Working knowledge of CMDB, CSDM, and data governance
• Basic scripting knowledge for admin level support (Business Rules, Client Scripts)
• Experience or exposure to Now Assist or AI enabled ServiceNow features
• Strong written and verbal communication skills

About Us

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States.

Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care.

Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude).

If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.

We are hiring team members who want to make a difference.

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.

Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.