ServiceNow System Administrator
Responsibilities
- Administer and maintain ServiceNow environments (DEV, TEST, PROD)
- Ensure platform availability, performance, scalability, and security
- Perform upgrades, patching, cloning, and release support
- Monitor platform health, logs, and diagnostics
- Serve as escalation point for platform and AI related issues
- Support ITSM processes: Incident, Problem, Change, Request, Knowledge
- Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
- Participate in incident, problem, and root-cause analysis related to platform issues
Qualifications
- 4-8+ years of ServiceNow administration experience in enterprise environments
- Strong hands-on experience with ServiceNow system administration and configuration
- Solid understanding of ITSM and ITIL best practices
- Experience supporting production, regulated, or mission critical systems
- Working knowledge of CMDB, CSDM, and data governance
- Basic scripting knowledge for admin level support (Business Rules, Client Scripts)
- Experience or exposure to Now Assist or AI enabled ServiceNow features
- Strong written and verbal communication skills
About the Role
Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment. This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.
Benefits
Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Our Team Members Also Enjoy Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve. Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands. A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.