ServiceNow System Administrator (324)

Overview

iTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards.

Roles And Responsibilities

• Perform day-to-day ServiceNow system administration activities
• Manage users, groups, roles, and access controls
• Configure and maintain forms, lists, UI policies, and basic workflows
• Support incident, request, change, and knowledge processes
• Maintain system health and assist with basic troubleshooting and issue resolution
• Apply platform updates, patches, and configurations under guidance from senior team members
• Support platform governance and configuration management processes
• Afford assistance with testing and validation of new features and enhancements
• Document configurations, procedures, and standard operating processes
• Participate in Agile ceremonies as part of the delivery team
• Ensure platform activities align with federal security and compliance requirements

Minimum Qualifications

• 1–2 years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow core platform functionality
• Experience managing users, roles, groups, and access controls
• Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
• Ability to follow established platform standards and procedures
• Strong communication and collaboration skills
• Ability to work effectively in a federal or regulated environment

Education and Certifications

• Bachelor’s degree
• ServiceNow CSA preferred

Preferred Qualifications

• Experience supporting federal government programs
• Familiarity with Agile or SAFe delivery environments
• Exposure to ServiceNow reporting and dashboards
• Basic scripting or configuration experience beyond out-of-the-box functionality
• Strong desire to grow into advanced ServiceNow development or platform roles

Security Clearance

• Ability to obtain and maintain a Public Trust

Equal Opportunity Employer

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.