ServiceNow SPM Process Lead

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001, and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring. I came across your profile, and something stood out. Title: ServiceNow SPM Process Lead Duration: 3 Months Location: Westerville, OH, 43082 Duties: Process Documentation & TrainingDevelop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning WorkspaceCreate end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with Vertiv standardsEstablish and document standard operating procedures (SOPs) for SPM workflows and governanceMaintain a living documentation library that keeps pace with platform updates and process changesResource Management RolloutLead the rollout of Resource Management capabilities to IT teamsDefine and document resource allocation processes, roles, and responsibilitiesPartner with IT leadership to drive adoption and ensure alignment with organizational resource planning needsDeliver training sessions and enablement activities to support IT team onboarding to Resource ManagementIdea Management & Strategic Planning Workspace ExpansionDrive the continual rollout of Idea Management and Strategic Planning Workspace to business units across VertivEngage with business unit stakeholders to understand requirements, tailor configurations, and support onboardingDevelop rollout plans, communication strategies, and adoption metrics for each business unit deploymentServe as the primary point of contact for business units during their SPM onboarding experienceStakeholder Engagement & Change EnablementCollaborate with business unit leaders to promote SPM adoption and gather ongoing feedbackFacilitate training sessions and workshops for end users and practitioners across organizational levelsTrack adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadershipSupport continuous improvement of SPM processes based on user feedback and organizational needsSkills:ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBMExperience with Strategic Planning Workspace and Innovation Management in ServiceNowBackground in change management or organizational change enablement methodologiesFamiliarity with ITIL and portfolio/program management frameworksExperience working in a global, matrixed organization with diverse business unit stakeholdersFamiliarity with ServiceNow Yokohama release or laterEducation:Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand ManagementStrong process documentation and technical writing skills — ability to translate complex workflows into clear, usable contentExperience creating training materials for end users and practitioners across varying technical skill levelsProven ability to lead technology rollouts or deployments across multiple business unitsExcellent stakeholder management and communication skills — comfortable presenting to both technical and business audiencesAbility to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervisionStrong organizational skills and attention to detail in managing rollout plans and documentation repositories