ServiceNow Solution Architect (Logistics and TMS)

About the role

This is a leadership role with TCS ESU (TSS) focused on proactive value creation and problem-solving for stakeholders. You will serve as the ServiceNow Technical Architect, providing technical advisory, guidance, and subject matter expertise to both the team and the client.

Responsibilities

• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance, including performance monitoring, error identification, and remediation.
• Provide ServiceNow platform and product technical subject matter expert (SME) assistance.
• Lead upgrade planning and execution.
• Manage instance security, including user/group access, administration, and access control lists.
• Provide configuration assistance to developers.
• Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
• Design and communicate a Technical Architecture Blueprint based on capability and technical requirements to align with business outcomes.
• Agree and confirm with the client the technical design and integration requirements for system interfaces.
• Manage system documentation, runbooks, and knowledge articles.
• Contribute to creating design documents and runbooks as needed.
• Articulate functional and technical requirements into a high-level design document for developers to implement.
• Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.
• Post Year 1, as the platform stabilizes, transition functional responsibilities from the Business Analyst to the Senior Developer and Support Lead, collaborating with K&E Product Owners for prioritization and backlog management.

Requirements

• Certified Application Developer (CAD).
• Certification Implementation Specialist (CIS) in one or more areas.

Pay

$180,000 - $200,000 a year

Schedule

Remote