ServiceNow Solution Architect

About the role

TCS is seeking an experienced ServiceNow Architect to drive solutioning, client engagement, and pursuit leadership across the US market. The role will partner with sales and delivery teams to craft innovative, value-driven solutions and articulate TCS's value proposition to executive stakeholders and shape winning opportunities.

Responsibilities

• Drive solutioning, client engagement, and pursuit leadership across the US market
• Partner with sales and delivery teams to craft innovative, value-driven solutions
• Articulate TCS's value proposition to executive stakeholders and shape winning opportunities
• Provide technical direction for the development, design, and systems integration for client engagement from the definition phase through implementation
• Review work of development team and provide best practice guidance
• Create and execute development plans as appropriate to meet changing needs and requirements
• Communicate and enforce coding standards
• Mentor and share technical knowledge/guidance to team
• Design technical solutions and best practices guidance based on customer requirements and convert them to functional requirements
• Review requirements to ensure they are provided in sufficient detail to be accurately estimated
• Evaluate and bring out correlations and impacts with respect to customer requirements and ITIL/industry standards
• Lead end-to-end implementation and transformation programs in ITSM, ITOM, HRSD, HAM, SAM and CMDB
• Coach and mentor others and be responsible for their career development, education and certification commensurate with the requirements of the practice strategy

Qualifications

• Experience as a Senior Architect/consultant
• Strong knowledge of ServiceNow implementation and transformations
• Strong knowledge on ServiceNow platform assessment and provide best practice recommendations
• Knowledge on ServiceNow platform security, authorization, and continuous monitoring
• Experience in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Experience in ServiceNow custom application design and development
• Expertise in ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances
• Strong work experience with projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
• Strong knowledge of ITSM, ITOM, HRSD design and implementation and transformation for large customers
• Very good ITIL process knowledge
• Experience in IT Asset Management Lifecycle and ServiceNow HAM & SAM Pro features and functions
• Good communication and presentation skills
• Client handling skills
• Java Scripting knowledge and hands-on experience
• Hands-on design, development and deployment experience with the ServiceNow platform
• Greenfield, Replatform, Consolidation and Migration experience
• Deep platform knowledge and expertise in Workflow Configuration
• Deep understanding of Application UI Configuration and Custom apps

Certifications

• ServiceNow Systems Administrator
• ServiceNow Implementation Specialist in ITSM, ITOM, HRSD
• ITIL V3 foundation
• ServiceNow Certified Technical Architect (CTA) - nice to have

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

Salary Range: $191,400-$259,000 a year

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