ServiceNow Solution Architect

Job Location: Dallas, Texas (multiple locations in country available)

About Fujitsu

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age. With nearly 130,000 dedicated employees across over 50 countries, we form a diverse and dynamic community committed to helping our employees grow and develop their careers.

About the Role

Following rapid expansion of new clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Solution Architect with solid and progressive consulting experience and a proven record of successful ServiceNow engagements. This role involves designing and delivering enterprise-grade ServiceNow solutions across ITSM, FSM, and CSM, owning the technical vision, and leading complex implementations from design through delivery.

Responsibilities

• Define and own the architectural vision for ServiceNow solutions, ensuring alignment with business objectives, enterprise architecture standards, and platform best practices.
• Produce solution designs including technical specifications, data models, integration strategies, and security considerations across ITSM, FSM, and CSM.
• Translate complex business requirements into technical designs and user stories for development teams.
• Evaluate new ServiceNow features and products and recommend adoption where they address business needs or improve existing solutions.
• Establish and enforce platform governance policies, development standards, and architectural guidelines.
• Ensure solutions meet architectural principles, security policies, performance requirements, and maintainability standards.
• Provide guidance on platform upgrades, technical debt management, and long-term platform health.
• Lead client workshops to gather business and technical requirements and present solution options.
• Design and oversee integrations between ServiceNow and other enterprise systems (ERP, CRM, HRIS) using REST, SOAP, IntegrationHub, and other integration technologies.
• Define data migration strategies and ensure data integrity within ServiceNow.
• Estimate effort and define scope for ServiceNow projects.
• Mentor and provide technical leadership to ServiceNow developers and technical consultants across onshore and offshore teams.
• Conduct technical reviews and provide feedback to ensure solution quality and adherence to architecture.
• Promote ServiceNow best practices, design patterns, and efficient development methodologies across the organisation.

Requirements

• 5+ years of experience in ServiceNow solution architecture across enterprise-level implementations.
• Deep understanding of:
  • IT Service Management (ITSM): Incident, Problem, Change, Request Fulfillment, Service Catalog, CMDB.
  • Field Service Management (FSM): Work Orders, Scheduling, Dispatch, Mobile capabilities.
  • Customer Service Management (CSM): Cases, Accounts, Contacts, Service Portals, Omni-Channel.
• Strong knowledge of platform governance, upgrades, security, performance tuning, and instance cloning strategies.
• Proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and other web technologies relevant to ServiceNow.
• Experience designing and implementing complex integrations with enterprise systems.
• Solid knowledge of authentication, authorisation, and security best practices.
• Ability to create clear architectural diagrams, technical documentation, and design artefacts.
• Proven experience leading client workshops and translating requirements into well-defined user stories.
• Strong problem-solving, analytical, and communication skills with the ability to engage both technical and non-technical stakeholders.

Qualifications

• ServiceNow Certified System Administrator (CSA) – mandatory
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Master Architect (CMA)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM
• ServiceNow Certified Implementation Specialist (CIS) in CSM
• ServiceNow Certified Implementation Specialist (CIS) in FSM
• Proactive in identifying risks, opportunities, and improvement areas.
• Strong leadership and mentoring skills.
• Collaborative and able to communicate effectively with business and technical stakeholders.

Benefits

• Competitive salary and generous benefits.
• Unrivalled investment and training in your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration.
• Flexible and creative work environment.
• Full range of health and financial savings plans.
• Short-term incentive based on company results and individual performance.

Pay

The pay range for this position is estimated at $135,040.00 to $189,056.00, aligned to the specific geographic location where the work is primarily performed. Fujitsu considers a wide range of factors in making compensation decisions, including skills, qualifications, and experience.

Visa sponsorship is approved for this role.