ServiceNow Solution Architect
for each section heading. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "We will accept applicants until September 21, 2026..." maybe that's application instruction? It's a deadline; could be considered application instruction? Probably remove. Also remove EEO and Accommodations sections. Also remove "About Us" maybe not a standard heading but could be "About the role"? Actually "About Us" is company description; could be part of "About the role"? Might be considered not needed? The instruction: "Prefer a few substantive sections over many thin ones." We can include sections: About the role (maybe combine Who you'll work with and What you'll do?), Responsibilities (What you'll do), Requirements (What you'll bring + Qualifications + Required Certifications etc), Skills (maybe Architecture & Platform Expertise), Benefits (Compensation and Benefits), Pay (Compensation and Benefits includes pay ranges), Schedule (not present, so omit). We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated (salary ranges). Benefits is stated. So we can have Benefits and Pay separate or combine? The instruction: Use headings for Benefits, Pay, Schedule. So we should have separate Benefits and Pay sections if content exists. We'll extract compensation details into Pay, benefits details into Benefits.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the specifics: salary ranges per location, bonus eligibility, etc. Benefits list: meaningful time off and paid holidays, parental leave, 401(k) with match, range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for well-being-related expenses, discounted home, auto, and pet insurance.
We need to put those in - .
For Pay: we need to include the salary ranges and note about discretionary bonus, location-based ranges, and that actual compensation depends on skills etc, and that salary pay range subject to change, and contact email for pay questions. Also mention "We are committed to pay transparency..." etc. That's substantive.
We must not include EEO etc. Also remove "We will accept applicants until September 21, 2026, or until the position is filled." That's like application instruction; remove.
Also remove "EEO and Accommodations" section.
Also remove duplicated lines? There's some duplication: "Qualifications:" repeats earlier bullet? We'll keep content but avoid duplication.
We need to decide sections:
- About the role: could combine "Who you'll work with" and maybe a brief intro? The posting has "Who you'll work with:" paragraph about Slalom Technologists. That's about the team/company. Could be considered "About the role". We'll include that.
- Responsibilities: "What you'll do:" bullet list of duties.
- Requirements: maybe combine "What you'll bring:" and "Qualifications:" and "Required Certifications:" and "Preferred Certifications:" and "Architecture & Platform Expertise:"? That's a lot. Could split into Requirements and Skills. But we need to avoid many thin sections. Perhaps we have:
- Requirements (includes experience, certifications, education)
- Skills (includes technical expertise, platform knowledge, etc)
But we must not create sections with filler. We'll ensure each has substantive content.
Let's extract:
Who you'll work with: paragraph about Slalom Technologists.
What you'll do: list of responsibilities (multiple sentences, each could be a bullet). We'll convert each sentence into
- .
What you'll bring: list of bullet-like statements (starting with "You are an architect..." etc). We'll convert each to
- under Requirements maybe.
Qualifications: list of bullet points (4+ years consulting, 4+ years ServiceNow, at least 3 full-lifecycle implementations, Required Certifications list, etc). We'll include those.
Required Certifications: list.
Preferred Certifications: list.
Architecture & Platform Expertise: list.
We could combine Required Certifications, Preferred Certifications, Architecture & Platform Expertise into Skills section. But we need to keep all specifics.
Better to have sections:
- About the role (Who you'll work with)
- Responsibilities (What you'll do)
- Requirements (What you'll bring + Qualifications + Required Certifications + Preferred Certifications)
- Skills (Architecture & Platform Expertise)
- Benefits
- Pay
We must not include Schedule.
Now ensure we don't include filler like "commensurate with experience". Not present.
Now produce HTML.
We'll need to wrap each section in
heading then content.
For lists: use - .
For prose:
.
We must not repeat job title as heading.
Let's craft.
About the role: combine Who you'll work with paragraph.
Responsibilities: each bullet from What you'll do.
We need to parse What you'll do sentences:
"Own solution architecture on ServiceNow engagements, translating business requirements into designs that are scalable, maintainable, and aligned to platform standards"
"Architect across the product areas an engagement requires, working outward from your core strengths into adjacent areas as the work calls for it"
"Build working knowledge of ServiceNow products that are new to you, drawing on product documentation, training, a personal developer instance, and the architects around you"
"Grow toward ownership of a center of excellence area over time, deepening one of your core strengths into practice-level expertise that colleagues and client teams can rely on"
"Lead technical design workshops and produce the artifacts that come out of them, including solution design documents, data models, integration designs, and architectural decision records"
"Ensure solutions align to out-of-the-box capabilities and leading practices, challenging customization requests with configuration-first alternatives"
"Design and oversee integrations between ServiceNow and adjacent enterprise systems using REST and SOAP, IntegrationHub, MID Server, transform maps, and scheduled imports"
"Own CMDB and CSDM alignment on your engagements, making sure the data foundation actually supports the workflows being built on top of it"
"Partner with business process consultants and technical consultants, reviewing designs and providing technical direction through build, test, and deployment"
"Contribute hands-on configuration and development when an engagement calls for it, which is a normal part of this role rather than an exception"
"Support testing cycles, defect triage, deployment readiness, cutover, and hypercare with an architectural lens on what the fixes do to the design"
"Advise clients on technical debt, upgrade readiness, platform performance, and the long-term maintainability of what is being built"
"Contribute technical approach, assumptions, risks, and estimation inputs to pre-sales pursuits and RFI/RFP responses"
"Mentor consultants on configuration, scripting, and integration patterns, and actively seek mentorship from senior architects in areas where you are still building depth"
"Grow your certification portfolio deliberately, adding CIS certifications, micro-certifications, and delivery accreditations in areas that are new to you"
"Stay current on platform releases and new products, and form a view on what is worth bringing to clients"
"Contribute to practice development through reusable components, reference designs, patterns, and documented lessons from engagements"
That's many bullets.
Now Requirements: combine What you'll bring and Qualifications and Required Certifications and Preferred Certifications.
What you'll bring bullets:
- "You are an architect with real depth in a few areas and genuine curiosity about the rest of the platform."
- "You enjoy learning a new module about as much as applying what you already know."
- "You are comfortable being the technical authority in a client conversation, and equally comfortable saying you need a little time to get up to speed on something."
- "4+ years of consulting experience and 4+ years working on the ServiceNow platform, or a track record that demonstrates equivalent breadth and intensity of platform exposure"
- "Strong working depth in two to three ServiceNow areas, with IT Service Management, IT Operations Management, and IT Asset Management being the most valuable to us"
- "Working knowledge of CMDB and CSDM, including class and relationship design, identification and reconciliation, and how data quality determines whether anything built on top of it holds up"
- "Familiarity with, or a clear appetite for, adjacent areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, and Enterprise Architecture"
- "A track record of learning a module you had not worked in before and becoming effective in it, and enthusiasm for doing that again"
- "Strong hands-on platform skills across scripting, Flow Designer, IntegrationHub, UI Builder, scoped applications, ACLs and the security model, and data imports"
- "Ability to produce clear architecture artifacts that a delivery team can actually build from"
- "Comfort being the most technical person in a client room, paired with the judgment to flag when something is outside your depth rather than guessing"
- "Strong communication skills, with the ability to explain a technical decision and its trade-offs to a non-technical stakeholder"
- "Comfort working across a variety of engagements and problem domains in the near term, paired with an interest in growing"
Qualifications bullets:
- "4+ years of consulting experience and 4+ years on the ServiceNow platform, or equivalent breadth and intensity of platform experience gained over a shorter period"
- "At least 3 full-lifecycle ServiceNow implementations in a solution architect, technical lead, or senior technical consultant capacity"
- Required Certifications list:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Architecture Excellence (ArchX)
- At least three Certified Implementation Specialist (CIS) certifications, including CIS – IT Service Management (CIS-ITSM) and CIS – Data Foundations (CIS-DF)
- Preferred Certifications list:
- Certified Technical Architect (CTA), highly preferred
- CIS in an IT Operations Management discipline: CIS – Discovery, CIS – Service Mapping (CIS-SM), or CIS – Event Management (CIS-EM)
- CIS in an asset discipline: CIS – Software Asset Management (CIS-SAM) or CIS – Hardware Asset Management (CIS-HAM)
- CIS – Risk and Compliance (CIS-RC)
- Additional CIS certifications, micro-certifications, or delivery accreditations in areas that are new to you
We might have duplicated 4+ years experience; we can keep but it's okay.
Now Skills: Architecture & Platform Expertise bullets:
- "Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, scoped applications, UI Builder, ACLs and platform security, and Reporting/Performance Analytics)"
- "Working CMDB, CSDM, and Discovery knowledge, including class hierarchy design, identification and reconciliation rules, and data source precedence"
- "Depth in at least two of IT Service Management, IT Operations Management, and IT Asset Management, with working familiarity across the third"
- "Exposure to, or interest in building depth in, areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, Enterprise Architecture, and DevOps"
- "Experience integrating ServiceNow with enterprise systems such as monitoring and observability tools, endpoint management platforms, procurement and ERP systems, identity providers, and CRM"
- "Experience with source control, update set and application repository management, and the Automated Test Framework (ATF)"
- "Strong verbal and written communication skills with a developing executive presence"
- "Bachelor’s degree or equivalent combination of education and professional experience preferred"
heading then content.
For lists: use - .
For prose:
.
We must not repeat job title as heading.
Let's craft.
About the role: combine Who you'll work with paragraph.
Responsibilities: each bullet from What you'll do.
We need to parse What you'll do sentences:
"Own solution architecture on ServiceNow engagements, translating business requirements into designs that are scalable, maintainable, and aligned to platform standards"
"Architect across the product areas an engagement requires, working outward from your core strengths into adjacent areas as the work calls for it"
"Build working knowledge of ServiceNow products that are new to you, drawing on product documentation, training, a personal developer instance, and the architects around you"
"Grow toward ownership of a center of excellence area over time, deepening one of your core strengths into practice-level expertise that colleagues and client teams can rely on"
"Lead technical design workshops and produce the artifacts that come out of them, including solution design documents, data models, integration designs, and architectural decision records"
"Ensure solutions align to out-of-the-box capabilities and leading practices, challenging customization requests with configuration-first alternatives"
"Design and oversee integrations between ServiceNow and adjacent enterprise systems using REST and SOAP, IntegrationHub, MID Server, transform maps, and scheduled imports"
"Own CMDB and CSDM alignment on your engagements, making sure the data foundation actually supports the workflows being built on top of it"
"Partner with business process consultants and technical consultants, reviewing designs and providing technical direction through build, test, and deployment"
"Contribute hands-on configuration and development when an engagement calls for it, which is a normal part of this role rather than an exception"
"Support testing cycles, defect triage, deployment readiness, cutover, and hypercare with an architectural lens on what the fixes do to the design"
"Advise clients on technical debt, upgrade readiness, platform performance, and the long-term maintainability of what is being built"
"Contribute technical approach, assumptions, risks, and estimation inputs to pre-sales pursuits and RFI/RFP responses"
"Mentor consultants on configuration, scripting, and integration patterns, and actively seek mentorship from senior architects in areas where you are still building depth"
"Grow your certification portfolio deliberately, adding CIS certifications, micro-certifications, and delivery accreditations in areas that are new to you"
"Stay current on platform releases and new products, and form a view on what is worth bringing to clients"
"Contribute to practice development through reusable components, reference designs, patterns, and documented lessons from engagements"
That's many bullets.
Now Requirements: combine What you'll bring and Qualifications and Required Certifications and Preferred Certifications.
What you'll bring bullets:
- "You are an architect with real depth in a few areas and genuine curiosity about the rest of the platform."
- "You enjoy learning a new module about as much as applying what you already know."
- "You are comfortable being the technical authority in a client conversation, and equally comfortable saying you need a little time to get up to speed on something."
- "4+ years of consulting experience and 4+ years working on the ServiceNow platform, or a track record that demonstrates equivalent breadth and intensity of platform exposure"
- "Strong working depth in two to three ServiceNow areas, with IT Service Management, IT Operations Management, and IT Asset Management being the most valuable to us"
- "Working knowledge of CMDB and CSDM, including class and relationship design, identification and reconciliation, and how data quality determines whether anything built on top of it holds up"
- "Familiarity with, or a clear appetite for, adjacent areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, and Enterprise Architecture"
- "A track record of learning a module you had not worked in before and becoming effective in it, and enthusiasm for doing that again"
- "Strong hands-on platform skills across scripting, Flow Designer, IntegrationHub, UI Builder, scoped applications, ACLs and the security model, and data imports"
- "Ability to produce clear architecture artifacts that a delivery team can actually build from"
- "Comfort being the most technical person in a client room, paired with the judgment to flag when something is outside your depth rather than guessing"
- "Strong communication skills, with the ability to explain a technical decision and its trade-offs to a non-technical stakeholder"
- "Comfort working across a variety of engagements and problem domains in the near term, paired with an interest in growing"
Qualifications bullets:
- "4+ years of consulting experience and 4+ years on the ServiceNow platform, or equivalent breadth and intensity of platform experience gained over a shorter period"
- "At least 3 full-lifecycle ServiceNow implementations in a solution architect, technical lead, or senior technical consultant capacity"
- Required Certifications list:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Architecture Excellence (ArchX)
- At least three Certified Implementation Specialist (CIS) certifications, including CIS – IT Service Management (CIS-ITSM) and CIS – Data Foundations (CIS-DF)
- Preferred Certifications list:
- Certified Technical Architect (CTA), highly preferred
- CIS in an IT Operations Management discipline: CIS – Discovery, CIS – Service Mapping (CIS-SM), or CIS – Event Management (CIS-EM)
- CIS in an asset discipline: CIS – Software Asset Management (CIS-SAM) or CIS – Hardware Asset Management (CIS-HAM)
- CIS – Risk and Compliance (CIS-RC)
- Additional CIS certifications, micro-certifications, or delivery accreditations in areas that are new to you
We might have duplicated 4+ years experience; we can keep but it's okay.
Now Skills: Architecture & Platform Expertise bullets:
- "Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, scoped applications, UI Builder, ACLs and platform security, and Reporting/Performance Analytics)"
- "Working CMDB, CSDM, and Discovery knowledge, including class hierarchy design, identification and reconciliation rules, and data source precedence"
- "Depth in at least two of IT Service Management, IT Operations Management, and IT Asset Management, with working familiarity across the third"
- "Exposure to, or interest in building depth in, areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, Enterprise Architecture, and DevOps"
- "Experience integrating ServiceNow with enterprise systems such as monitoring and observability tools, endpoint management platforms, procurement and ERP systems, identity providers, and CRM"
- "Experience with source control, update set and application repository management, and the Automated Test Framework (ATF)"
- "Strong verbal and written communication skills with a developing executive presence"
- "Bachelor’s degree or equivalent combination of education and professional experience preferred"
. We must not repeat job title as heading. Let's craft. About the role: combine Who you'll work with paragraph. Responsibilities: each bullet from What you'll do. We need to parse What you'll do sentences: "Own solution architecture on ServiceNow engagements, translating business requirements into designs that are scalable, maintainable, and aligned to platform standards" "Architect across the product areas an engagement requires, working outward from your core strengths into adjacent areas as the work calls for it" "Build working knowledge of ServiceNow products that are new to you, drawing on product documentation, training, a personal developer instance, and the architects around you" "Grow toward ownership of a center of excellence area over time, deepening one of your core strengths into practice-level expertise that colleagues and client teams can rely on" "Lead technical design workshops and produce the artifacts that come out of them, including solution design documents, data models, integration designs, and architectural decision records" "Ensure solutions align to out-of-the-box capabilities and leading practices, challenging customization requests with configuration-first alternatives" "Design and oversee integrations between ServiceNow and adjacent enterprise systems using REST and SOAP, IntegrationHub, MID Server, transform maps, and scheduled imports" "Own CMDB and CSDM alignment on your engagements, making sure the data foundation actually supports the workflows being built on top of it" "Partner with business process consultants and technical consultants, reviewing designs and providing technical direction through build, test, and deployment" "Contribute hands-on configuration and development when an engagement calls for it, which is a normal part of this role rather than an exception" "Support testing cycles, defect triage, deployment readiness, cutover, and hypercare with an architectural lens on what the fixes do to the design" "Advise clients on technical debt, upgrade readiness, platform performance, and the long-term maintainability of what is being built" "Contribute technical approach, assumptions, risks, and estimation inputs to pre-sales pursuits and RFI/RFP responses" "Mentor consultants on configuration, scripting, and integration patterns, and actively seek mentorship from senior architects in areas where you are still building depth" "Grow your certification portfolio deliberately, adding CIS certifications, micro-certifications, and delivery accreditations in areas that are new to you" "Stay current on platform releases and new products, and form a view on what is worth bringing to clients" "Contribute to practice development through reusable components, reference designs, patterns, and documented lessons from engagements" That's many bullets. Now Requirements: combine What you'll bring and Qualifications and Required Certifications and Preferred Certifications. What you'll bring bullets: - "You are an architect with real depth in a few areas and genuine curiosity about the rest of the platform." - "You enjoy learning a new module about as much as applying what you already know." - "You are comfortable being the technical authority in a client conversation, and equally comfortable saying you need a little time to get up to speed on something." - "4+ years of consulting experience and 4+ years working on the ServiceNow platform, or a track record that demonstrates equivalent breadth and intensity of platform exposure" - "Strong working depth in two to three ServiceNow areas, with IT Service Management, IT Operations Management, and IT Asset Management being the most valuable to us" - "Working knowledge of CMDB and CSDM, including class and relationship design, identification and reconciliation, and how data quality determines whether anything built on top of it holds up" - "Familiarity with, or a clear appetite for, adjacent areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, and Enterprise Architecture" - "A track record of learning a module you had not worked in before and becoming effective in it, and enthusiasm for doing that again" - "Strong hands-on platform skills across scripting, Flow Designer, IntegrationHub, UI Builder, scoped applications, ACLs and the security model, and data imports" - "Ability to produce clear architecture artifacts that a delivery team can actually build from" - "Comfort being the most technical person in a client room, paired with the judgment to flag when something is outside your depth rather than guessing" - "Strong communication skills, with the ability to explain a technical decision and its trade-offs to a non-technical stakeholder" - "Comfort working across a variety of engagements and problem domains in the near term, paired with an interest in growing" Qualifications bullets: - "4+ years of consulting experience and 4+ years on the ServiceNow platform, or equivalent breadth and intensity of platform experience gained over a shorter period" - "At least 3 full-lifecycle ServiceNow implementations in a solution architect, technical lead, or senior technical consultant capacity" - Required Certifications list: - ServiceNow Certified System Administrator (CSA) - Certified Application Developer (CAD) - Architecture Excellence (ArchX) - At least three Certified Implementation Specialist (CIS) certifications, including CIS – IT Service Management (CIS-ITSM) and CIS – Data Foundations (CIS-DF) - Preferred Certifications list: - Certified Technical Architect (CTA), highly preferred - CIS in an IT Operations Management discipline: CIS – Discovery, CIS – Service Mapping (CIS-SM), or CIS – Event Management (CIS-EM) - CIS in an asset discipline: CIS – Software Asset Management (CIS-SAM) or CIS – Hardware Asset Management (CIS-HAM) - CIS – Risk and Compliance (CIS-RC) - Additional CIS certifications, micro-certifications, or delivery accreditations in areas that are new to you We might have duplicated 4+ years experience; we can keep but it's okay. Now Skills: Architecture & Platform Expertise bullets: - "Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, scoped applications, UI Builder, ACLs and platform security, and Reporting/Performance Analytics)" - "Working CMDB, CSDM, and Discovery knowledge, including class hierarchy design, identification and reconciliation rules, and data source precedence" - "Depth in at least two of IT Service Management, IT Operations Management, and IT Asset Management, with working familiarity across the third" - "Exposure to, or interest in building depth in, areas such as Governance, Risk, and Compliance, Security Operations, Strategic Portfolio Management, Enterprise Architecture, and DevOps" - "Experience integrating ServiceNow with enterprise systems such as monitoring and observability tools, endpoint management platforms, procurement and ERP systems, identity providers, and CRM" - "Experience with source control, update set and application repository management, and the Automated Test Framework (ATF)" - "Strong verbal and written communication skills with a developing executive presence" - "Bachelor’s degree or equivalent combination of education and professional experience preferred"