ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location

We need to output HTML fragment with sections: About the role? The posting includes intro paragraphs about EY, mission, etc. We need to decide sections: maybe "About the role", "Responsibilities", "Skills And Attributes For Success", "Qualifications", "Benefits", "Pay", "Schedule"? We must only include sections when posting has real specific content. Let's parse. Content: - Intro: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence..." This is about company and role overview. Could be "About the role" or "Overview". Use

About the role

with paragraphs. - Then "The opportunity You’ll lead ServiceNow Transformation teams..." This is responsibilities? Might be part of responsibilities. - Then "In this role, you will interact with business stakeholders..." also responsibilities. - Then "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." This is a heading in source but we should not repeat job title; we can treat as Responsibilities section. - Then "Skills And Attributes For Success" heading present. That's a section. - Then "To qualify for the role, you must have ..." That's qualifications. - Then "Ideally, you’ll also have ..." still qualifications. - Then "What We Look For" maybe could be part of Skills or separate? Could be omitted or merged into Skills? It's more about attributes; but we already have Skills And Attributes. Could combine but we must not invent. We could create a section "What We Look For" but it's somewhat similar. However we need to avoid thin sections; maybe merge into Skills? But we must preserve all substantive info; we can keep as separate section if it has content. It does: "We seek individuals who are not only technically proficient but also possess the qualities of a leader..." That's substantive. Could be its own section. - Then "What We Offer You At EY..." includes benefits, compensation, flexible work, vacation policy. This includes Pay (salary range), Benefits (medical, dental, pension, 401k, PTO), Schedule (hybrid model, flexible vacation). So we can create sections: Pay, Benefits, Schedule. We must not include boilerplate like EEO, legal, etc. Remove those at end. We must not repeat job title as heading. No Job ID. We must use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide what constitutes a list. Many bullet-like sentences are separated by line breaks but not explicit bullet points. We can convert to

  • if they are a list. For responsibilities, we have multiple sentences; we could treat as
    • . Similarly for skills list. We must preserve ALL substantive information; do not invent or summarize away detail. We need to output only HTML fragment. Let's extract content. First, location line: "Location: Anywhere in Country". Could be minor metadata; we can fold into short

      or drop. Probably include as a short paragraph. Now "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around." That's overview. Then "The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career." Then "In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." Then "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure." Note there are missing spaces after periods; but we keep as is. Then "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation." Then bullet list of skills (starting with "Act as an engagement or workstream lead..." etc). We'll need to convert each sentence that starts with a capital and ends with a period into

    • . However some sentences are long and contain multiple abilities separated by commas; but they are separate bullet points in original formatting (each line starts with a capital). We'll treat each line as a bullet. Let's extract those lines: - Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) - Ability to build and foster client relationships and demonstrate the value of EY services - Excellent business acumen with the ability to make fact-based decisions and resolve conflicts - Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes - Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower - Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity - Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to support pre-sales efforts including creating proposals and estimates - Ability to create high quality deliverables and project artifacts Then after that: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow ITSM project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – IT Service Management 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAMExperience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)" We need to format as list maybe. Then "What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients." Then "What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being." Then call to action etc which we should remove (application instructions). Also EEO etc. Thus sections: - About the role (intro + opportunity + role interaction) - Responsibilities (Key Responsibilities) - Skills And Attributes For Success (the list) - Qualifications (To qualify... plus Ideally...) - What We Look For (maybe could be merged but we keep) - Pay (salary ranges) - Benefits (medical/dental, pension/401k, PTO) - Schedule (hybrid model, flexible vacation policy) We must ensure we don't create sections with filler like "commensurate with experience". We have actual content. Now produce HTML. We'll need to wrap each section in

      heading then content. For lists, use

      • . For prose, use

        . We must not include any extra markup like etc. Let's craft. First, maybe a short p for location:

        Location: Anywhere in Country

        Then About the role: combine intro paragraphs. We'll need to ensure we don't duplicate content. Let's write:

        About the role

        At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes