ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY · Portland, OR · 1 mo ago
Hybrid$143k–$262k/yrFull-time
We need to output only HTML fragment, using for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. Must not repeat job title as heading. Must not put Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions.
We need to parse the posting.
Key parts:
- Location: Anywhere in Country (maybe not needed)
- Intro paragraph: At EY, we’re all in to shape your future with confidence... (some marketing). This is about the role? Could be "About the role" or maybe "About EY". But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
From posting:
- "The opportunity You’ll lead ServiceNow Transformation teams..." This is about role responsibilities.
- "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." This is responsibilities.
- "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients..." This is skills/attributes.
- "To qualify for the role, you must have A bachelor's degree..." This is qualifications/requirements.
- "Ideally, you’ll also have ServiceNow Certified Master Architect..." This is also qualifications.
- "What We Look For" maybe about desired traits, could be part of Skills or Requirements.
- "What We Offer You At EY..." includes benefits, compensation, etc.
- "The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200." That's Pay.
- Benefits: "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." Also "Join us in our team-led and leader-enabled hybrid model... expectation is for most people... to work together in person 40-60% of the time..." That's schedule/hybrid.
- "Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed..." That's benefits.
- "Are you ready to shape your future with confidence? Apply today." That's application instruction, should be removed.
- The rest about EY building better working world etc is boilerplate, can be removed.
Thus we need sections:
- About the role: maybe the introductory paragraph describing the role and mission. Could be the first paragraph after location: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around."
That seems appropriate for About the role.
- Responsibilities: The "Your Key Responsibilities" paragraph plus bullet list? Actually after that there is a paragraph describing responsibilities, then a list? Let's see: "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure."
That's a paragraph with sentences; we can turn into
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. Must not repeat job title as heading. Must not put Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions.
We need to parse the posting.
Key parts:
- Location: Anywhere in Country (maybe not needed)
- Intro paragraph: At EY, we’re all in to shape your future with confidence... (some marketing). This is about the role? Could be "About the role" or maybe "About EY". But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
From posting:
- "The opportunity You’ll lead ServiceNow Transformation teams..." This is about role responsibilities.
- "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." This is responsibilities.
- "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients..." This is skills/attributes.
- "To qualify for the role, you must have A bachelor's degree..." This is qualifications/requirements.
- "Ideally, you’ll also have ServiceNow Certified Master Architect..." This is also qualifications.
- "What We Look For" maybe about desired traits, could be part of Skills or Requirements.
- "What We Offer You At EY..." includes benefits, compensation, etc.
- "The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200." That's Pay.
- Benefits: "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." Also "Join us in our team-led and leader-enabled hybrid model... expectation is for most people... to work together in person 40-60% of the time..." That's schedule/hybrid.
- "Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed..." That's benefits.
- "Are you ready to shape your future with confidence? Apply today." That's application instruction, should be removed.
- The rest about EY building better working world etc is boilerplate, can be removed.
Thus we need sections:
- About the role: maybe the introductory paragraph describing the role and mission. Could be the first paragraph after location: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around."
That seems appropriate for About the role.
- Responsibilities: The "Your Key Responsibilities" paragraph plus bullet list? Actually after that there is a paragraph describing responsibilities, then a list? Let's see: "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure."
That's a paragraph with sentences; we can turn into - items? The instruction: Use
- for any list of duties/requirements/benefits. If it's not a list but prose, we can use
. But we could also split into list items for clarity. However we must preserve ALL substantive information; we can either keep as
or break into
- . The rule says use
- for any list of duties/requirements/benefits. It doesn't forbid using
for prose. So we can keep as
. But we might want to make it a list for readability. However we must not invent or summarize away detail; converting sentences into list items is okay as long as we keep all detail. It's not adding or removing. So we can do
- for each responsibility sentence.
Let's extract responsibilities sentences:
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
- Also earlier: "You will play a pivotal role in managing and delivering complex technical initiatives." That's a responsibility.
- "You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment."
- "This role includes regular travel required to meet client needs."
We could include all.
- Skills And Attributes For Success: This is a list of skills. We'll make
- .
Extract skills:
- Serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same.
- Working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery.
- Making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
That's many.
- Requirements/Qualifications: The "To qualify for the role, you must have ..." plus "Ideally, you’ll also have ..." plus maybe "What We Look For". We'll combine into Requirements and Qualifications sections? The headings list includes Requirements and Qualifications separate. We need to decide what goes where. Typically Requirements are mandatory, Qualifications are preferred. We can put mandatory in Requirements, preferred in Qualifications.
Mandatory:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Preferred/Ideal:
- Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM
- Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)
Also "What We Look For" maybe about traits: proactive, adaptable, committed to continuous improvement, thrive in collaborative environments, passionate about delivering exceptional results for clients. Could be part of Skills or Requirements. We'll treat as Skills maybe.
But we already have Skills section; we could add those traits there.
Now Benefits: we have medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, other leaves of absence.
Also hybrid model: expectation to work in person 40-60% of the time.
We could put Benefits section with those items.
Pay: we have salary ranges.
Schedule: maybe the hybrid model expectation? Could be schedule. But we already used hybrid in Benefits. However schedule heading is separate; we could put schedule info there: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule.
Thus Benefits: medical/dental, pension/401k, paid time off, flexible vacation policy, holidays, breaks, personal/family care, other leaves.
Now we need to ensure we don't include boilerplate like "Learn more." etc.
We must not include application instructions like "Apply today." etc.
We must not include EEO etc.
Now produce HTML fragment with headings
and content.
We'll structure:
About the role
...
Responsibilities
- ...
...
Skills
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
Pay
...
Schedule
...
Make sure not to include empty sections.
Now we need to verify we haven't missed any substantive info.
Let's extract the About the role paragraph exactly as in text, but we can trim extra fluff? Must preserve all substantive information; we
- for any list of duties/requirements/benefits. If it's not a list but prose, we can use
. But we could also split into list items for clarity. However we must preserve ALL substantive information; we can either keep as
or break into
- . The rule says use
- for any list of duties/requirements/benefits. It doesn't forbid using
for prose. So we can keep as
. But we might want to make it a list for readability. However we must not invent or summarize away detail; converting sentences into list items is okay as long as we keep all detail. It's not adding or removing. So we can do
- for each responsibility sentence.
Let's extract responsibilities sentences:
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
- Also earlier: "You will play a pivotal role in managing and delivering complex technical initiatives." That's a responsibility.
- "You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment."
- "This role includes regular travel required to meet client needs."
We could include all.
- Skills And Attributes For Success: This is a list of skills. We'll make
- .
Extract skills:
- Serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same.
- Working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery.
- Making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
That's many.
- Requirements/Qualifications: The "To qualify for the role, you must have ..." plus "Ideally, you’ll also have ..." plus maybe "What We Look For". We'll combine into Requirements and Qualifications sections? The headings list includes Requirements and Qualifications separate. We need to decide what goes where. Typically Requirements are mandatory, Qualifications are preferred. We can put mandatory in Requirements, preferred in Qualifications.
Mandatory:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Preferred/Ideal:
- Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM
- Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)
Also "What We Look For" maybe about traits: proactive, adaptable, committed to continuous improvement, thrive in collaborative environments, passionate about delivering exceptional results for clients. Could be part of Skills or Requirements. We'll treat as Skills maybe.
But we already have Skills section; we could add those traits there.
Now Benefits: we have medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, other leaves of absence.
Also hybrid model: expectation to work in person 40-60% of the time.
We could put Benefits section with those items.
Pay: we have salary ranges.
Schedule: maybe the hybrid model expectation? Could be schedule. But we already used hybrid in Benefits. However schedule heading is separate; we could put schedule info there: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule.
Thus Benefits: medical/dental, pension/401k, paid time off, flexible vacation policy, holidays, breaks, personal/family care, other leaves.
Now we need to ensure we don't include boilerplate like "Learn more." etc.
We must not include application instructions like "Apply today." etc.
We must not include EEO etc.
Now produce HTML fragment with headings
and content. We'll structure:
About the role
...
Responsibilities
- ... ...
Skills
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
Make sure not to include empty sections. Now we need to verify we haven't missed any substantive info. Let's extract the About the role paragraph exactly as in text, but we can trim extra fluff? Must preserve all substantive information; we
- .
Extract skills:
- Serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same.
- Working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery.
- Making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
That's many.
- Requirements/Qualifications: The "To qualify for the role, you must have ..." plus "Ideally, you’ll also have ..." plus maybe "What We Look For". We'll combine into Requirements and Qualifications sections? The headings list includes Requirements and Qualifications separate. We need to decide what goes where. Typically Requirements are mandatory, Qualifications are preferred. We can put mandatory in Requirements, preferred in Qualifications.
Mandatory:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Preferred/Ideal:
- Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM
- Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)
Also "What We Look For" maybe about traits: proactive, adaptable, committed to continuous improvement, thrive in collaborative environments, passionate about delivering exceptional results for clients. Could be part of Skills or Requirements. We'll treat as Skills maybe.
But we already have Skills section; we could add those traits there.
Now Benefits: we have medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, other leaves of absence.
Also hybrid model: expectation to work in person 40-60% of the time.
We could put Benefits section with those items.
Pay: we have salary ranges.
Schedule: maybe the hybrid model expectation? Could be schedule. But we already used hybrid in Benefits. However schedule heading is separate; we could put schedule info there: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule.
Thus Benefits: medical/dental, pension/401k, paid time off, flexible vacation policy, holidays, breaks, personal/family care, other leaves.
Now we need to ensure we don't include boilerplate like "Learn more." etc.
We must not include application instructions like "Apply today." etc.
We must not include EEO etc.
Now produce HTML fragment with headings
- for each responsibility sentence.
Let's extract responsibilities sentences:
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
- Also earlier: "You will play a pivotal role in managing and delivering complex technical initiatives." That's a responsibility.
- "You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment."
- "This role includes regular travel required to meet client needs."
We could include all.
- Skills And Attributes For Success: This is a list of skills. We'll make
- for any list of duties/requirements/benefits. It doesn't forbid using