ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Must not include sections with filler like "commensurate with experience". Must include Pay and Schedule only if posting actually states them. The posting includes salary ranges and flexible vacation policy, hybrid model, travel expectation. So Pay section: include salary range details. Schedule: includes hybrid model expectation (40-60% in person), flexible vacation policy, travel required. So we can include Schedule section with those details. We need sections: About the role (intro paragraph), Responsibilities (list), Requirements (maybe qualifications?), Qualifications (maybe certifications?), Skills (list of skills and attributes), Benefits (benefits package), Pay (salary range), Schedule (hybrid, travel, vacation). Must not duplicate content. We need to parse the posting. Let's extract substantive content: Location: Anywhere in Country (maybe ignore as metadata). At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions. Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure. Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) Ability to build and foster client relationships and demonstrate the value of EY services Excellent business acumen with the ability to make fact-based decisions and resolve conflicts Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to support pre-sales efforts including creating proposals and estimates Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management 5+ years of Big 4 or equivalent consulting experience Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver’s license valid in the U.S. Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Then there is application instructions etc which we must remove. Now we need to structure sections. About the role: Could be the introductory paragraphs before "Your Key Responsibilities". That includes location line? Probably we can include a short paragraph about EY and the role. We'll combine the initial paragraphs up to "Your Key Responsibilities". Let's craft a concise but preserve all substantive info: we need to preserve ALL substantive information, not summarize away detail. That's tricky: we must not omit any substantive info. But we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not leave out details; we must keep them. However we can format them into lists etc. So we need to include all details from the posting (except boilerplate). That's a lot. We need to include everything: the intro paragraphs, responsibilities list, skills list, qualifications, etc. We must not omit any detail. Thus we need to output all those details in HTML. We'll need to include paragraphs and lists. We must not repeat job title as heading. So no heading for ServiceNow Consulting Manager. We'll have sections: About the role (intro), Responsibilities (list), Skills And Attributes For Success (maybe as Skills), Qualifications (maybe Requirements?), Benefits, Pay, Schedule. But we also have "What We Look For" (leadership qualities) maybe could be part of Skills or separate? Could be included in Skills section. We also have "To qualify for the role, you must have ..." which is qualifications. We also have "Ideally, you’ll also have ..." which is preferred qualifications. We need to decide section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content: - About the role: introductory paragraphs about EY, mission, opportunity, role description (including interacting with stakeholders, evaluating business models, gathering requirements, analyzing solutions, collaborating with technical teams). That's before "Your Key Responsibilities". We'll include that. - Responsibilities: list from "Your Key Responsibilities" bullet points: lead workstream delivery, track deliverable completion, participate in client working sessions, leading workstreams from planning through execution and closure, plus regular travel required to meet client needs. Also maybe the earlier bullet about managing and delivering complex technical initiatives, facing challenges requiring innovative problem-solving, etc. That is part of responsibilities. We'll include all. - Requirements: maybe the "To qualify for the role, you must have ..." plus driver's license, ability to travel, etc. Also maybe the "What We Look For" (leadership qualities) could be part of Skills. But we have separate Skills section. - Qualifications: maybe the certifications and experience: Bachelor's degree, 4-6 years experience, certifications, Big 4 experience, etc. Also "Ideally, you’ll also have ..." could be part of Qualifications as preferred. - Skills: the "Skills And Attributes For Success" list (including ITSM processes, AI, team management, client relationships, business acumen, etc.) plus maybe "What We Look For" leadership qualities. - Benefits: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, holidays, breaks, personal/family care, other leaves. - Pay: base salary ranges. - Schedule: hybrid model expectation (40-60% in person), travel required, flexible vacation policy (already in benefits maybe but schedule includes travel and hybrid). Also mention "Join us in our team-led and leader-enabled hybrid model." and "Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." Also "Ability to travel to meet client needs" is a requirement but also schedule. We must not duplicate content. So we need to ensure each piece appears only once. Let's extract each piece and assign. Intro paragraphs (About the role): - "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of