ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Need to preserve all substantive info, no boilerplate. Remove navigation, EEO, etc. No markdown fences.
We need to parse the posting.
Key parts:
Location: Anywhere in Country (maybe not needed). At EY, we’re all in to shape your future with confidence... This is introductory prose.
"The opportunity" etc.
We need sections: About the role (maybe intro). Responsibilities (list). Requirements (maybe qualifications). Skills (list). Benefits (maybe total rewards). Pay (salary range). Schedule (maybe hybrid model). Also maybe "Qualifications" separate from Requirements? The instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple.
We need to decide which sections have content.
Let's extract:
- About the role: The opening paragraphs describing role, mission, opportunity, etc. Could be "About the role". We'll put prose.
- Responsibilities: There's a section "Your Key Responsibilities" with bullet-like sentences. Also later "Act as an engagement or workstream lead..." etc. Those are responsibilities/skills. We'll separate responsibilities and skills.
- Requirements: The "To qualify for the role, you must have ..." list.
- Qualifications: maybe overlapping with requirements; but we can treat "To qualify..." as Requirements. Qualifications could be "Ideally, you’ll also have ..." maybe separate.
- Skills: "Skills And Attributes For Success" list.
- Benefits: "What We Offer You" includes compensation and benefits package, medical/dental, pension/401k, paid time off, flexible vacation policy, hybrid model.
- Pay: Salary ranges given.
- Schedule: Hybrid model expectation: "most people in external, client serving roles to work together in person 40-60% of the time". Also flexible vacation policy maybe schedule.
We need to output only HTML fragment, no extra text.
We must not repeat job title as heading. No Job ID.
We must not include boilerplate like EEO, legal, etc. Remove duplicated lines.
We must preserve all substantive info; do not invent or summarize away detail.
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus for each section we need to decide if content is list or prose.
Let's extract content precisely.
First, intro paragraph(s):
"Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
That's a lot of prose. We'll put under
About the role
with containing that.
Now Responsibilities: There's a heading "Your Key Responsibilities". Then bullet-like sentences:
"Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure."
Also earlier there were responsibilities like "interact with business stakeholders..." but that is more about role. We'll treat those as responsibilities maybe but they are already in About the role. We'll keep responsibilities as the list under that heading.
Thus
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Now Skills And Attributes For Success: This is a list of many items. We'll put under Skills
(or Skills And Attributes For Success). Use - each.
List items:
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
We'll put each as
- .
Now Requirements / Qualifications.
Section "To qualify for the role, you must have" list:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Also "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)". This could be under Qualifications (preferred). We'll separate: Requirements (must have) and Qualifications (preferred). So:
Requirements
with the must-have items.
Qualifications
with the ideal items.
Now Benefits: "What We Offer You" includes:
- comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
- base salary range (we'll put under Pay)
- Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
We'll separate Benefits (medical/dental, pension/401k, paid time off, flexible vacation policy, holidays etc.) and Pay (salary range). Schedule maybe hybrid model expectation.
Thus:
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy (decide amount based on personal circumstances)
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence as needed
But we need to preserve all substantive info; we should not lose details like "team-led and leader-enabled hybrid model". That's schedule.
Pay: Salary ranges:
- The base salary range for this job in all geographic locations in the US is $142,600 to $261,500.
- The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.
- Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
We'll put under Pay
... maybe list? Could be prose.
Schedule: Hybrid model expectation: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year."
Thus
Schedule
... maybe also mention flexible vacation policy? But we already put vacation under Benefits. Could also include schedule details about hybrid model.
We must not create sections with filler like "commensurate with experience". We have actual content.
Now we need to ensure we don't include boilerplate like "Learn more.", "Apply today.", "EY accepts applications...", "For those living in California, please click here...", "EY focuses on high-ethical standards...", "EY | Building a better working world", etc. Also remove EEO statement at end.
We also need to remove duplicated lines (like repeated "Ability to travel to meet client needs" appears both in Requirements and maybe elsewhere). We'll keep only once.
Now produce HTML fragment.
We'll start with
About the role
...
Make sure to escape any HTML special characters? The text includes ampersands, etc. Should we encode? Usually we can keep as is; but to be safe we can
for prose. Thus for each section we need to decide if content is list or prose. Let's extract content precisely. First, intro paragraph(s): "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." That's a lot of prose. We'll put under
About the role
withcontaining that. Now Responsibilities: There's a heading "Your Key Responsibilities". Then bullet-like sentences: "Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure." Also earlier there were responsibilities like "interact with business stakeholders..." but that is more about role. We'll treat those as responsibilities maybe but they are already in About the role. We'll keep responsibilities as the list under that heading. Thus
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills
(or Skills And Attributes For Success). Use- each. List items: - Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) - Ability to build and foster client relationships and demonstrate the value of EY services - Excellent business acumen with the ability to make fact-based decisions and resolve conflicts - Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes - Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower - Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity - Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to support pre-sales efforts including creating proposals and estimates - Ability to create high quality deliverables and project artifacts We'll put each as
- .
Now Requirements / Qualifications.
Section "To qualify for the role, you must have" list:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Also "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)". This could be under Qualifications (preferred). We'll separate: Requirements (must have) and Qualifications (preferred). So:
Requirements
- with the must-have items.
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy (decide amount based on personal circumstances)
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence as needed
Qualifications
- with the ideal items.
Now Benefits: "What We Offer You" includes:
- comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
- base salary range (we'll put under Pay)
- Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
We'll separate Benefits (medical/dental, pension/401k, paid time off, flexible vacation policy, holidays etc.) and Pay (salary range). Schedule maybe hybrid model expectation.
Thus:
Benefits
Pay
... maybe list? Could be prose. Schedule: Hybrid model expectation: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." Thus
Schedule
... maybe also mention flexible vacation policy? But we already put vacation under Benefits. Could also include schedule details about hybrid model. We must not create sections with filler like "commensurate with experience". We have actual content. Now we need to ensure we don't include boilerplate like "Learn more.", "Apply today.", "EY accepts applications...", "For those living in California, please click here...", "EY focuses on high-ethical standards...", "EY | Building a better working world", etc. Also remove EEO statement at end. We also need to remove duplicated lines (like repeated "Ability to travel to meet client needs" appears both in Requirements and maybe elsewhere). We'll keep only once. Now produce HTML fragment. We'll start with
About the role
...
Make sure to escape any HTML special characters? The text includes ampersands, etc. Should we encode? Usually we can keep as is; but to be safe we can