ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph(s) describing role: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence...". Actually location line maybe not needed. The description about EY, mission, opportunity, etc. Could be "About the role". We'll include that.
- Responsibilities: There is a section "Your Key Responsibilities As a Manager in Technology Analysis..." and bullet-like sentences. Also earlier "The opportunity You’ll lead ServiceNow Transformation teams..." maybe also responsibilities. We'll combine.
- Skills And Attributes For Success: That's a list of skills. Could be "Skills". Also "Skills And Attributes For Success" heading.
- Requirements: "To qualify for the role, you must have ..." includes degree, experience, certifications, etc. That's qualifications. Could be "Requirements" or "Qualifications". We'll separate: Requirements maybe mandatory qualifications; Qualifications maybe preferred? The posting has "To qualify for the role, you must have ..." then "Ideally, you’ll also have ...". So we can have Requirements (mandatory) and Qualifications (preferred). Or combine. We'll follow instruction: include sections only when posting has real specific content. We'll have both Requirements and Qualifications.
- Benefits: There's "What We Offer You At EY..." includes compensation and benefits package, base salary range, total rewards includes medical/dental, pension/401k, paid time off, flexible vacation policy, etc. Also schedule info: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time..." That's schedule. Also "Under our flexible vacation policy..." That's benefits.
- Pay: The base salary range specifics. Could be separate Pay section. The posting includes salary ranges. So we can have Pay.
- Schedule: The hybrid model expectation 40-60% in person. Also maybe travel required: "This role includes regular travel required to meet client needs." That's schedule/travel. We'll include schedule.
We must not include placeholder text like "commensurate with experience". Not present.
We must not include boilerplate like EEO etc. Remove those at end.
We must not include application instructions like "Apply today", "EY accepts applications..." etc. Remove.
We must not include navigation/cookie etc.
We must preserve all substantive info. So we need to keep details like responsibilities bullet points, skills list, qualifications, benefits, pay, schedule.
We need to format using for section headings, - for any list of duties/requirements/benefits, and
for prose.
We need to decide what constitutes a list. Many sentences are separated by periods; we can turn them into
- if they are distinct items. The instruction: "Use
- for any list of duties/requirements/benefits". So we should identify lists.
Responsibilities: The paragraph after "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." includes several sentences each starting with a verb. Could be list.
Similarly Skills And Attributes For Success: many bullet-like sentences each starting with ability to... Could be list.
Requirements: list of items: bachelor's degree, 4-6 years experience, certifications, etc. Could be list.
Qualifications: "Ideally, you’ll also have ..." list.
Benefits: list of items: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, etc.
Pay: salary ranges: could be prose or list? Probably prose.
Schedule: hybrid model expectation, travel required.
We'll produce HTML fragment.
Let's craft.
First, About the role: combine initial paragraphs up to "Your Key Responsibilities". Actually we might separate About the role before responsibilities.
About the role prose: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
That seems fine as
.
Now Responsibilities: We'll list items.
From "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure."
We can break into list items:
- Play a pivotal role in managing and delivering complex technical initiatives.
- Face challenges that require innovative problem-solving and analytical skills, providing opportunities to grow and learn in a dynamic environment.
- Regular travel required to meet client needs.
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Now Skills: list items from "Skills And Attributes For Success". We'll extract each ability sentence.
List:
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
Now Requirements (mandatory): list from "To qualify for the role, you must have".
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Now Qualifications (preferred): from "Ideally, you’ll also have".
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM
- Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)
Now Benefits: from "What We Offer You At EY..." and later.
List:
- Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy: decide how much vacation time you need based on your own personal circumstances
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Now Pay: salary ranges.
We can put as
with details.
- Base salary range for this job in all geographic locations in the US is $142,600 to $261,500.
- Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.
- Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Now Schedule: from hybrid model and travel.
List:
- Team‑led and leader‑enabled hybrid model: expectation for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
- Regular travel required to meet client needs.
Now ensure we didn't include boilerplate like EEO etc. We removed.
Now produce HTML fragment with headings
and appropriate - or
.
We must not include or . Just fragment.
Let's craft.
We'll start with
About the role
then ...
Then Responsibilities
- ...
...
Then Skills
...
Then Requirements
...
Then Qualifications
...
Then Benefits
...
- for any list of duties/requirements/benefits, and
for prose. We need to decide what constitutes a list. Many sentences are separated by periods; we can turn them into
- if they are distinct items. The instruction: "Use
- for any list of duties/requirements/benefits". So we should identify lists.
Responsibilities: The paragraph after "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." includes several sentences each starting with a verb. Could be list.
Similarly Skills And Attributes For Success: many bullet-like sentences each starting with ability to... Could be list.
Requirements: list of items: bachelor's degree, 4-6 years experience, certifications, etc. Could be list.
Qualifications: "Ideally, you’ll also have ..." list.
Benefits: list of items: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, etc.
Pay: salary ranges: could be prose or list? Probably prose.
Schedule: hybrid model expectation, travel required.
We'll produce HTML fragment.
Let's craft.
First, About the role: combine initial paragraphs up to "Your Key Responsibilities". Actually we might separate About the role before responsibilities.
About the role prose: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
That seems fine as
. Now Responsibilities: We'll list items. From "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure." We can break into list items: - Play a pivotal role in managing and delivering complex technical initiatives. - Face challenges that require innovative problem-solving and analytical skills, providing opportunities to grow and learn in a dynamic environment. - Regular travel required to meet client needs. - Lead workstream delivery and ensure effective management of processes and solutions. - Track deliverable completion and project status, ensuring alignment with performance objectives. - Actively participate in client working sessions, leading workstreams from planning through execution and closure. Now Skills: list items from "Skills And Attributes For Success". We'll extract each ability sentence. List: - Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) - Ability to build and foster client relationships and demonstrate the value of EY services - Excellent business acumen with the ability to make fact-based decisions and resolve conflicts - Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes - Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower - Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity - Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to support pre-sales efforts including creating proposals and estimates - Ability to create high quality deliverables and project artifacts Now Requirements (mandatory): list from "To qualify for the role, you must have". - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management - 5+ years of Big 4 or equivalent consulting experience - Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to meet client needs Now Qualifications (preferred): from "Ideally, you’ll also have". - ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) - Performance analytics and reporting experience – certifications are a plus - ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM - Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower) Now Benefits: from "What We Offer You At EY..." and later. List: - Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. - Medical and dental coverage - Pension and 401(k) plans - Wide range of paid time off options - Flexible vacation policy: decide how much vacation time you need based on your own personal circumstances - Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being Now Pay: salary ranges. We can put as
with details. - Base salary range for this job in all geographic locations in the US is $142,600 to $261,500. - Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. - Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. Now Schedule: from hybrid model and travel. List: - Team‑led and leader‑enabled hybrid model: expectation for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year. - Regular travel required to meet client needs. Now ensure we didn't include boilerplate like EEO etc. We removed. Now produce HTML fragment with headings
and appropriate
- or
. We must not include or . Just fragment. Let's craft. We'll start with
About the role
then...
ThenResponsibilities
- ... ...
Skills
- ...
Requirements
- ...
Qualifications
- ...
Benefits
- ...
- or
- for any list of duties/requirements/benefits". So we should identify lists.
Responsibilities: The paragraph after "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." includes several sentences each starting with a verb. Could be list.
Similarly Skills And Attributes For Success: many bullet-like sentences each starting with ability to... Could be list.
Requirements: list of items: bachelor's degree, 4-6 years experience, certifications, etc. Could be list.
Qualifications: "Ideally, you’ll also have ..." list.
Benefits: list of items: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, etc.
Pay: salary ranges: could be prose or list? Probably prose.
Schedule: hybrid model expectation, travel required.
We'll produce HTML fragment.
Let's craft.
First, About the role: combine initial paragraphs up to "Your Key Responsibilities". Actually we might separate About the role before responsibilities.
About the role prose: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
That seems fine as
- if they are distinct items. The instruction: "Use