ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not put Job ID etc. Must preserve all substantive info, no summarizing away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Learn more." etc. Also remove "Apply today." etc. Also remove "EY accepts applications..." etc. Also remove "EY | Building a better working world" etc. Also remove EEO statements. Also remove "If you have a disability..." etc.
We need to extract sections:
- About the role: The initial paragraph after location: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
We can treat that as About the role.
- Responsibilities: There's a section "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure."
Also there is a list of responsibilities later under "Skills And Attributes For Success" but those are more skills. We'll keep responsibilities as above.
- Skills: There's a long list under "Skills And Attributes For Success". It includes many bullet-like sentences. We need to format as - . The content includes many abilities. We'll extract each sentence as a list item.
- Qualifications: There's a section "To qualify for the role, you must have ..." includes bullet-like items. We'll treat as Qualifications.
- Benefits: There's a section "What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business." Then later details about compensation and benefits: base salary range, total rewards includes medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, etc. Also schedule info: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule/hybrid model.
We need to decide sections: Benefits, Pay, Schedule. According to rules, include Pay and Schedule only if posting actually states them. Pay: base salary range is stated. So we need a Pay section with that info. Benefits: medical/dental, pension/401k, paid time off, flexible vacation policy, etc. So Benefits section. Schedule: hybrid model expectation 40-60% in person. So Schedule section.
We must not include sections with filler like "commensurate with experience". We have actual numbers.
We must not repeat job title as heading. So no heading for ServiceNow Consulting Manager.
We must not include Job ID etc.
We must not include duplicated lines.
We must not include application instructions like "Apply today." etc.
We must not include EEO boilerplate.
Now produce HTML fragment with headings
and content.
Structure:
About the role
... (the paragraph(s) about role)
Responsibilities
... (the responsibilities paragraph)
Skills
- ... each skill sentence
Qualifications
- ... each qualification sentence
Benefits
- ... each benefit
Pay
... salary ranges
Schedule
... hybrid model expectation
We need to ensure we preserve all substantive information. Let's extract precisely.
First, About the role paragraph: We'll combine the initial paragraphs up to "system architecture solutions." Might need to keep as one . Let's copy:
"At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
Make sure no extra spaces.
Responsibilities paragraph: "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure."
Note there are missing spaces after periods; we can keep as is or add spaces? Probably keep original but we can add spaces for readability but not required. We'll keep as given.
Skills list: Need to extract each bullet from "Skills And Attributes For Success". The paragraph starts: "Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation."
Then list of abilities each starting with "Ability to" or "Act as". We'll treat each sentence as a list item.
Let's copy the sentences:
- Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower
- Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity
- Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
We need to ensure we captured all. Also there is "Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes" yes.
Now Qualifications: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow ITSM project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – IT Service Management 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAMExperience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)"
We need to split into list items. The text is messy with missing spaces. We'll parse logically:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
- ServiceNow Certified Systems Administrator (CSA) or
and content.
Structure:
About the role
... (the paragraph(s) about role)
Responsibilities
... (the responsibilities paragraph)
Skills
- ... each skill sentence
Qualifications
- ... each qualification sentence
Benefits
- ... each benefit
Pay
... salary ranges
Schedule
... hybrid model expectation
We need to ensure we preserve all substantive information. Let's extract precisely. First, About the role paragraph: We'll combine the initial paragraphs up to "system architecture solutions." Might need to keep as one. Let's copy: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." Make sure no extra spaces. Responsibilities paragraph: "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure." Note there are missing spaces after periods; we can keep as is or add spaces? Probably keep original but we can add spaces for readability but not required. We'll keep as given. Skills list: Need to extract each bullet from "Skills And Attributes For Success". The paragraph starts: "Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation." Then list of abilities each starting with "Ability to" or "Act as". We'll treat each sentence as a list item. Let's copy the sentences: - Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) - Ability to build and foster client relationships and demonstrate the value of EY services - Excellent business acumen with the ability to make fact-based decisions and resolve conflicts - Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes - Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower - Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity - Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to support pre-sales efforts including creating proposals and estimates - Ability to create high quality deliverables and project artifacts We need to ensure we captured all. Also there is "Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes" yes. Now Qualifications: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow ITSM project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – IT Service Management 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAMExperience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)" We need to split into list items. The text is messy with missing spaces. We'll parse logically: - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience - ServiceNow Certified Systems Administrator (CSA) or