ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. Let's extract content: - Intro: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence..." This is about the role? Could be "About the role". We'll put that prose in

. - Then "The opportunity You’ll lead ServiceNow Transformation teams..." This is also about role/responsibilities. Might be part of responsibilities. - "In this role, you will interact with business stakeholders..." That's responsibilities. - "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." This is responsibilities. - "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients..." That's skills. - "To qualify for the role, you must have ..." That's qualifications/requirements. - "What We Look For" maybe skills/attributes. - "What We Offer You At EY, we’ll develop you..." That's benefits. - Then salary range: "The base salary range for this job in all geographic locations in the US is $142,600 to $261,500..." That's pay. - Then schedule: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule. - Also vacation policy etc maybe benefits. We need to avoid duplication. We need to produce sections with headings

. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info, not invent. We need to avoid filler like "commensurate with experience". Not present. We need to not include EEO boilerplate etc. We need to not include application instructions like "Apply today." etc. We need to not include legal/EEO etc. Let's extract content for each section. **About the role**: Could be the introductory paragraph(s) describing EY and the role. Let's take first paragraph up to "As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around." That's about the role. We'll put that in

  . **Responsibilities**: Combine "The opportunity ..." and "In this role, you will interact..." and "Your Key Responsibilities ..." plus bullet-like sentences. We need to list duties as

  • . The text includes many sentences; we can split into list items. Let's extract responsibilities sentences: - "You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business." - "It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships." - "You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career." - "In this role, you will interact with business stakeholders to evaluate business models, processes, and operations." - "You will gather, understand, and analyze business requirements, translating them into technical specifications." - "Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." - "As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives." - "You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment." - "This role includes regular travel required to meet client needs." - "Lead workstream delivery and ensure effective management of processes and solutions." - "Track deliverable completion and project status, ensuring alignment with performance objectives." - "Actively participate in client working sessions, leading workstreams from planning through execution and closure." Also maybe "Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases" is under Skills but could be responsibility. Actually it's under Skills And Attributes For Success. We'll treat as skill. **Skills**: Extract from Skills And Attributes For Success and What We Look For. List items: - "Serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same." - "Working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery." - "Making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation." - "Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases" - "Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)" - "Ability to build and foster client relationships and demonstrate the value of EY services" - "Excellent business acumen with the ability to make fact-based decisions and resolve conflicts" - "Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation" - "Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps" - "Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes" - "Current knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower" - "Ability to identify and advise clients on practical AI-enabled ITSM use cases, including incident triage, ticket summarization, knowledge recommendations, self-service automation, and service desk productivity" - "Ability to translate ServiceNow AI capabilities into measurable business outcomes, including faster resolution, improved employee experience, reduced manual effort, and stronger service operations" - "Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources" - "Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs" - "Ability to support pre-sales efforts including creating proposals and estimates" - "Ability to create high quality deliverables and project artifacts" - "Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization" - "Experience leading teams and supervising others" - "A driver’s license valid in the U.S." - "Ability to travel to meet client needs" - "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)" - "Performance analytics and reporting experience – certifications are a plus" - "ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM" - "Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)" Also "What We Look For": proactive, adaptable, committed to continuous improvement, thrive in collaborative environments, passionate about delivering exceptional results for clients. Those are also skills/attributes. We'll include them. **Requirements / Qualifications**: The "To qualify for the role, you must have" section. List items: - "A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline" - "Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience" - "ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)" - "Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management" - "5+ years of Big 4 or equivalent consulting experience" - "Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization" (but already in skills) - "Experience leading teams and supervising others" - "A driver’s license valid in the U.S." - "Ability to travel to meet client needs" Also maybe "ServiceNow Certified Implementation Specialist – IT Service Management" is a certification; we already have CSA/CAD. We need to avoid duplication; but we can keep both sections distinct: Requirements (must have) and Qualifications (preferred?). The instruction says use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can treat "To qualify for the role, you must have" as Requirements. Then "Ideally, you’ll also have ..." as Qualifications (preferred). Also "What We Look For" could be Qualifications or Skills; but we already have Skills. We'll create: - Requirements: bullet list of must-haves. - Qualifications: bullet list of preferred/nice-to-have (including certifications, performance analytics, etc.) - Skills: bullet list of skills/attributes. But we need to avoid duplication; we can keep overlapping but it's okay. **Benefits**: From "What We Offer You At EY, we’ll develop you..." and later benefits: medical/dental, pension/401k, paid time off, flexible vacation policy, holidays, breaks, personal/family care, etc. Also "Learn more." maybe not needed. We'll list benefits as bullet items. **Pay**: Salary ranges. **Schedule**: Hybrid model expectation 40-60% in person, flexible vacation policy maybe also schedule but we already have benefits; schedule section: "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." Also maybe "Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances." That's more benefits; but we can keep schedule as hybrid model. We must not include filler like "commensurate with experience". Not present. Now produce HTML. We'll wrap each section in

    heading then content. For lists:

    • ...

    For prose:

    ...

    We must not include any extra tags like etc. Let's craft. First, About the role: combine intro paragraphs up to maybe before "The opportunity". We'll take: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around." We'll put that in

    . Now Responsibilities: list items as extracted. We'll produce

    Responsibilities

    then
    with each responsibility. Skills:

    Skills

    then
    . Requirements:

    Requirements

    then
    . Qualifications:

    Qualifications

    then
    . Benefits:

    Benefits

    then
    . Pay:

    Pay

    then

    with