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Jobs · Information Technology · Florida

ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location

EY · Orlando, FL · 2 wk ago
On-siteInformation Technology$103k–$188k/yrFull-time

About the role

As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-visible role where you'll have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships.

Responsibilities

  • Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
  • Design and develop user interfaces that enhance user experience.
  • Create clean, maintainable code and specifications that support business objectives.
  • Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
  • Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
  • Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
  • Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
  • Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
  • Manage the design, configuration/development, testing, and deployment phases of ServiceNow IT/OT Asset Management projects.
  • Support management activities such as planning, status reporting, budgets, and risk and issue logs.
  • Create high-quality deliverables and project artifacts.
  • Perform performance analytics and reporting.

Requirements

  • A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
  • No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
  • Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Software Asset Management, ServiceNow Certified Implementation Specialist – Data Foundations.
  • 3+ years of Big 4 or equivalent consulting experience.
  • Excellent soft skills, including communication, adaptability, problem-solving, teamwork, relationship building, dependability, and organization.
  • Experience leading teams and supervising others.
  • A driver's license valid in the U.S.
  • Ability to travel to meet client needs.

Qualifications

  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist – Discovery.
  • ServiceNow Certified Implementation Specialist – Vulnerability Response.
  • Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
  • Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
  • Experience in waterfall and agile delivery models.

Skills

  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of ServiceNow platform and its integrations.
  • Experience with IT/OT Asset Management processes.
  • Understanding of ITSM, ITOM, and CMDB concepts.
  • Experience with AI solutions and platforms.
  • Experience with OT asset tracking platforms.

Benefits

At EY, we offer a comprehensive compensation and benefits package, including:

  • Base salary range: $102,500 to $187,900 in the US, and $122,900 to $213,400 in the New York City Metro Area, Washington State, and California (excluding Sacramento).
  • Pension and 401(k) plans.
  • Flexible vacation policy.
  • Designated EY Paid Holidays.
  • Winter/Summer breaks.
  • Personal/Family Care time off.

Pay

The base salary range for this role in the US is $102,500 to $187,900, and in the New York City Metro Area, Washington State, and California (excluding Sacramento) is $122,900 to $213,400.

Schedule

Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities and expects all candidates to demonstrate these qualities. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate-related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

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