ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location
About the role
As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-visible role where you'll have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will grow your consulting and team leadership skills, build relationships, and gain experiences that will define your career.
Responsibilities
- Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
- Design and develop user interfaces that enhance user experience.
- Create clean, maintainable code and specifications that support business objectives.
- Write code and create specifications that support business objectives.
- Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
- Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
- Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
- Lead waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
- Create high-quality deliverables and project artifacts.
- Perform performance analytics and reporting.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 2 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – Hardware Asset Management
- ServiceNow Certified Implementation Specialist – Software Asset Management
- ServiceNow Certified Implementation Specialist – Data Foundations
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – communication (written/verbal), adaptability, problem-solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Skills
- ServiceNow Certified Implementation Specialist – Discovery
- ServiceNow Certified Implementation Specialist – Vulnerability Response
- Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
- Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
- Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).
Benefits
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Pay
The base salary range for this role in the U.S. is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400.
Schedule
Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year. Employees are granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support their physical, financial, and emotional well-being.