ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client visible role, showcasing ability to motivate and develop teams and establish new client relationships.

Responsibilities

• Collaborate with clients to gather and analyze requirements, ensuring final product meets their needs.
• Design and develop user interfaces that enhance user experience.
• Create clean, maintainable code and specifications supporting business objectives.
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
• Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Analyze company’s IT/OT Asset Management capabilities and provide leading practice recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms.
• Shape AI-enabled asset management roadmaps improving asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process and design sessions, facilitating requirements workshops with functional and/or business process area subject matter resources.
• Experience in both waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high-quality deliverables and project artifacts.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Qualifications

• Technical proficiency.
• Strong sense of curiosity and desire to learn.
• Ability to navigate complex challenges with ease.
• Effective communication skills.
• Builds meaningful relationships with clients and colleagues.

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension, 401(k) plans, and flexible vacation policies.

Pay

$102,500 to $187,900 base salary range for all geographic locations in the US. $122,900 to $213,400 for New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Flexible vacation policy allowing you to decide how much vacation time you need based on your personal circumstances.