ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location

About the role

The role involves leading ServiceNow Transformation teams in a rapidly growing area of the business. It is a client-visible role where you will have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will grow your consulting and team leadership skills, and build relationships and experiences that will define your career.

Responsibilities

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are both functional and enhance user experience.
• Create clean, maintainable code and develop specifications that support business objectives.
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
• Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Analyze a company’s IT/OT Asset Management people, process, and technology capabilities, and provide leading practice recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high-quality deliverables and project artifacts.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills

• Act as a workstream lead across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to create high-quality deliverables and project artifacts.

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Pay

$102,500 to $187,900 base salary range for all geographic locations in the US, and $122,900 to $213,400 for the New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Flexible vacation policy allowing you to decide how much vacation time you need based on your personal circumstances. Additionally, you'll be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.