ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-visible role, offering opportunities to showcase consulting and team leadership skills.

Responsibilities

• Collaborate with clients to gather and analyze requirements, ensuring final product meets their needs.
• Design and develop user interfaces that enhance user experience.
• Create clean, maintainable code and specifications that support business objectives.
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
• Provide guidance and industry-leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Analyze a company’s IT/OT Asset Management capabilities and provide leading practice recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms.
• Ability to shape AI-enabled asset management roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in both waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high-quality deliverables and project artifacts.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Qualifications

• Technical proficiency.
• Strong sense of curiosity and desire to learn.
• Ability to navigate complex challenges with ease.
• Effective communication skills.
• Ability to build meaningful relationships with clients and colleagues.

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension, and 401(k) plans, and a wide range of paid time off options.

Pay

$102,500 to $187,900 base salary range for all geographic locations in the US, and $122,900 to $213,400 for New York City Metro Area, Washington State, and California (excluding Sacramento).

Schedule

Flexible vacation policy and a hybrid model with 40-60% in-person work expected over the course of an engagement, project, or year.