ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

EY · Indianapolis, IN · 1 wk ago

On-siteFinance$172k–$392k/yrFull-time

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client facing role, showcasing ability to motivate and develop teams, and establish and maintain client relationships.

Responsibilities

Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

Bachelor’s degree required (Master’s degree preferred)
No less than 5 - 7 years relevant experience in ServiceNow implementation experience
Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
Minimum of 2 of the following ServiceNow certifications:

ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Software Asset Management
ServiceNow Certified Implementation Specialist – Data Foundations

Qualifications

Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
Experience leading teams and supervising others
A driver's license valid in the U.S (United States)
Ability to travel to meet client needs (up to 60%)

Skills

Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures
Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
Ability to build and foster client relationships and demonstrate the value of EY services
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation
Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows
Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration
Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
Ability to create high-quality deliverables and project artifacts

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Pay

Base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Flexible vacation policy, with the option to decide how much vacation time you need based on your personal circumstances. Also includes time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.