ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, offering opportunities to showcase leadership and client relationship-building skills. Develop and manage technology transformation projects and programs aligned with organizational strategy.

Responsibilities

• Manage engagement delivery and client relationships.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred).
• No less than 5 - 7 years relevant experience in ServiceNow implementation.
• Big 4 or equivalent consulting experience, typically at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

• Drive and support sales activities, develop proposals, and participate in sales presentations.
• Develop strategies for ServiceNow enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
• Act as an engagement manager, overseeing all aspects of ServiceNow IT/OM Asset Management projects and solution delivery, including design, configuration/development, testing, and deployment phases.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen, making fact-based decisions and resolving conflicts.
• Provide guidance and industry-leading practice expertise for ServiceNow IT/OM Asset Management process implementations.
• Ability to analyze IT/OM Asset Management capabilities and provide recommendations.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms.
• Ability to shape AI-enabled asset management roadmaps.
• Ability to lead process design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models, including management activities such as planning, status reporting, budgets, and risk and issue logs.
• Ability to create high-quality deliverables and project artifacts.

Qualifications

• Bachelor’s degree required (Master’s degree preferred).
• No less than 5 - 7 years relevant experience in ServiceNow implementation.
• Big 4 or equivalent consulting experience, typically at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Pay

$171,600 to $392,100 (base salary range for all geographic locations in the US)

Schedule

Flexible vacation policy, up to 60% travel to meet client needs.