ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location
About the role
As a ServiceNow Consulting Senior Manager, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.
Responsibilities
- Lead engagement delivery and manage client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Develop resource plans and budgets for engagements, managing engagement economics effectively.
Requirements
- Bachelor’s degree required (Master’s degree preferred)
- No less than 5 - 7 years relevant experience in ServiceNow implementation experience
- Typically, no less than 5 - 7 years of Big 4 or equivalent consulting experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) minimum of 2 certifications
- ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Software Asset Management, ServiceNow Certified Implementation Specialist – Data Foundations
- Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Leading teams and supervising others
Qualifications
- A driver's license valid in the U.S.
- Ability to travel to meet client needs (up to 60%)
Skills
- Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
- Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Build and foster client relationships and demonstrate the value of EY services
- Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation
- Advising on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows
- Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration
- Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value
- Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Create high-quality deliverables and project artifacts
Benefits
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Pay
The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.