ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, opportunities to showcase leadership and develop client relationships.

Responsibilities

• Manage client relationships and engage delivery daily.
• Accountable for program/project management, meeting all objectives.
• Develop resource plans and budgets for engagements, manage economic effectiveness.
• Lead and develop strategies for ServiceNow enabled transformations.
• Build and manage the delivery of technology transformation projects and programs aligned with organizational strategy.
• Provide assurance to leadership by managing timelines, costs, and quality, leading both technical and non-technical project teams.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

• Drive and support sales activities, develop proposals, engagement estimates, participate in sales presentations
• Lead and develop strategies for ServiceNow enabled transformations, develop business cases, transformation roadmaps, detailed plans, solution architectures
• Act as an engagement manager, manage all aspects of ServiceNow IT/OM Asset Management projects and solution delivery, including design, configuration/development, testing, and deployment phases
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources
• Build and foster client relationships, demonstrate the value of EY services
• Excellent business acumen, make fact-based decisions, resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations
• Ability to analyze IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations, contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value
• Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models, supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high-quality deliverables and project artifacts

Qualifications

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Pay

$171,600 to $392,100 base salary range for all geographic locations in the US, $205,900 to $445,700 for New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Flexible vacation policy, up to 60% travel to meet client needs.