ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client facing role, opportunities to showcase leadership and develop client relationships.

Responsibilities

• Drive and support sales activities, developing proposals, engagement estimates, and participating in sales presentations
• Develop strategies for ServiceNow enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures
• Manage engagement delivery and client relationships, ensuring all objectives are met
• Manage resource plans and budgets for engagements, managing engagement economics effectively
• Lead and develop strategies for ServiceNow IT/OT Asset Management projects and solution delivery, including design, configuration/development, testing, and deployment phases
• Build and foster client relationships and demonstrate the value of EY services
• Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Lead teams and supervise others, managing multiple engagements and multi-disciplinary teams of 10+ resources including offshore resources

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• Big 4 or equivalent consulting experience, typically at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

• Ability to drive and support sales activities
• Lead and develop strategies for ServiceNow enabled transformations
• Act as an engagement manager across all aspects of a ServiceNow IT/OT Asset Management project
• Excellent consulting and interpersonal skills
• Business acumen with the ability to make fact-based decisions and resolve conflicts
• Industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations
• Ability to analyze a company’s IT/OT Asset Management capabilities and provide recommendations
• Experience with ServiceNow AI capabilities and OT/IoT asset intelligence platforms
• Ability to shape AI-enabled asset management roadmaps
• Ability to lead client process design sessions and facilitate requirements workshops
• Experience with waterfall and agile delivery models
• Ability to create high-quality deliverables and project artifacts