ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will play a client-facing role, providing the competitive edge our clients need to overcome significant creative and technical challenges.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred).
• No less than 5 - 7 years relevant experience in ServiceNow implementation.
• Typically, no less than 5 - 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.

Qualifications

• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and Attributes

• Ability to drive and support sales activities, developing proposals, engagement estimates, and participating in sales presentations.
• Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery, including design, configuration/development, testing, and deployment phases.
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Create high-quality deliverables and project artifacts.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Experience leading teams and supervising others.
• Able to travel to meet client needs (up to 60%).

Benefits

• Comprehensive compensation and benefits package including medical and dental coverage, pension, and 401(k) plans.
• Flexible vacation policy allowing you to decide how much vacation time you need based on your personal circumstances.
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well-being.

Pay

• Base salary range for this job in all geographic locations in the US is $171,600 to $392,100.
• Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700.

Schedule

• Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities and encourages applicants with disabilities to apply. For those living in California, please click here for additional information.