ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, offering opportunities to showcase leadership and develop client relationships.

Responsibilities

• Manage engagement delivery and client relationships.
• Accountable for program/project management, meeting all objectives.
• Develop resource plans and budgets for engagements, managing economic effectiveness.
• Lead and develop strategies for ServiceNow enabled transformations.
• Act as an engagement manager across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery.
• Build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Lead client process design sessions and facilitate requirements workshops.
• Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.

Requirements

• Bachelor’s degree required (Master’s degree preferred).
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience.
• Big 4 or equivalent consulting experience, typically at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

• Drive and support sales activities, develop proposals, and participate in sales presentations.
• Develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans, and solution architectures.
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations.
• Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to create high-quality deliverables and project artifacts.

Prior experience

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).

Qualifications

• Driver's license valid in the U.S.
• Ability to travel to meet client needs (up to 60%).

Benefits

Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Flexible vacation policy, with the ability to decide how much vacation time you need based on your personal circumstances.

Hybrid model, with most people in external, client-serving roles expected to work together in person 40-60% of the time over the course of an engagement, project, or year.

Equal employment opportunities provided to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.