ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, opportunities to showcase leadership and client relationship-building skills. Grow consulting, technical, and team leadership skills.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Hardware Asset Management
• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

• Ability to drive and support sales activities, develop proposals, and participate in sales presentations
• Lead and develop strategies for ServiceNow enabled transformations, work with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures
• Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including design, configuration/development, testing, and deployment phases
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value
• Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high-quality deliverables and project artifacts

Prior experience

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Vulnerability Response
• Performance analytics and reporting experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
• Experience with Armis and other OT asset tracking platforms (e.g., Nozomi)

What we look for

Intellectually curious, passionate about innovation, excellent communication and negotiation skills, ability to express big ideas to senior leaders, ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.

What we offer you

• Cumulative base salary range for this job in all geographic locations in the US is $171,600 to $392,100
• Flexible vacation policy
• Hybrid work model
• Reasonable accommodation for candidates with disabilities