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Jobs · Finance · California

ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

EY · Palo Alto, CA · 2 wk ago
On-siteFinance$172k–$392k/yrFull-time

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, offering opportunities to showcase leadership and develop client relationships. Grow consulting, technical, and team leadership skills.

Responsibilities

  • Lead engagement delivery and manage client relationships on a daily basis.
  • Accountable for program/project management, ensuring all objectives are met.
  • Develop resource plans and budgets for engagements, manage engagement economics effectively.

Requirements

  • Bachelor’s degree required (Master’s degree preferred).
  • No less than 5 - 7 years relevant experience in ServiceNow implementation.
  • Big 4 or equivalent consulting experience, typically at Senior Manager or Director level.
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
  • Minimum of 2 of the following ServiceNow certifications:
    • ServiceNow Certified Implementation Specialist – Hardware Asset Management
    • ServiceNow Certified Implementation Specialist – Software Asset Management
    • ServiceNow Certified Implementation Specialist – Data Foundations

Skills and attributes for success

  • Drive and support sales activities, develop proposals, and participate in sales presentations.
  • Develop strategies for ServiceNow enabled transformations, work with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
  • Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources, including offshore resources.
  • Build and foster client relationships and demonstrate the value of EY services.
  • Excellent business acumen, make fact-based decisions, and resolve conflicts.
  • Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations.
  • Ability to analyze IT/OM Asset Management capabilities, provide recommendations, and contribute to strategic roadmaps.
  • Ability to advise on CMDB and ITOM integration, AI capabilities, and OT asset management platforms.
  • Experience with ServiceNow AI solutions, waterfall and agile delivery models, and project artifact creation.

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