ServiceNow Senior Business Systems Analyst

Job Responsibilities

• Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform.
• Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.
• Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.
• Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development and enhancements based on user requirements.
• Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges.
• Participate, influence, and drive cross-functional projects that impact various IT and Business processes.
• Work as a member of a project team on building new functionality and /or enhancing existing functionality.
• Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation.
• Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests.
• Proactively refine upstream solutions to avoid downstream business or IT process and data issues.
• Preparation and execution of test plans to ensure high quality results.
• Managing and coordinating Regression and User acceptance testing with the users.

Requirements

• Requirements Bachelor’s degree in IT, Technology, related or equivalent work experience
• Minimum 4 years’ experience with business analysis and the ServiceNow platform
• Minimum 2 years’ experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
• ITIL v4 Managing Professional or Strategic Leader Certification
• Extensive experience in process improvement and process management competencies.
• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
• Excellent communication skills both verbal and written and presentation and facilitation skills.
• Agile Scrum experience
• Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.
• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.
• Ability to work independently as well as engaging and contributing to teamwork.

Qualifications

• 3rd party software experience (Workday and CRM) a plus

Pay and Benefits

$146,900 - $168,900 per year. Compensation may vary based on skills, role, and location.

Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including:

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.