ServiceNow SecOps Implementation Manager

About the role

Crowe is seeking a passionate leader to guide our clients through their Security (SecOps) ServiceNow implementations. This position requires an individual that demonstrates leadership, decision-making, and management skills, and to oversee the ServiceNow SecOps implementations to serve our clients with excellence.

Responsibilities

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their Security program
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow configuration
• Provide final quality assurance reviews of all deliverables
• Design and deliver end user training
• Expand client’s vision and opportunities to drive additional business value through ServiceNow

Requirements

• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on Security
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist- SIR & VR
• ServiceNow implementation lead or system administrator experience
• Knowledge and experience running a Security program on ServiceNow
• Experience managing & delivering multiple projects at the same time
• Experience providing business/operations/technical consulting to senior leaders of organization
• Bachelor’s degree required
• Willingness to travel as needed for client engagements

Qualifications

• Ability to work both independently and in a team environment with professionals of all levels
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills
• Ability to multi-task and manage multiple projects at the same time
• Exceptional problem solving, critical thinking, and analytical skills
• Working knowledge of project planning and project management methods and tools

Benefits

We offer a comprehensive total rewards package, including benefits such as:

• Comprehensive health insurance plans
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Employee resource groups
• Community involvement programs

Schedule

This role offers a flexible schedule to balance work with life moments.

Pay

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.