ServiceNow SecOps Implementation Manager

Job Description

Crowe is seeking a passionate leader to guide our clients through their Security (SecOps) ServiceNow implementations. This position requires an individual that demonstrates leadership, decision-making, and management skills, and to oversee the ServiceNow SecOps implementations to serve our clients with excellence.

Responsibilities

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their Security program
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow configuration
• Provide final quality assurance reviews of all deliverables
• Design and deliver end user training
• Expand client’s vision and opportunities to drive additional business value through ServiceNow

Basic Qualifications

• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on Security
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist- SIR & VR
• ServiceNow implementation lead or system administrator experience
• Knowledge and experience running a Security program on ServiceNow
• Experience managing & delivering multiple projects at the same time
• Experience providing business/operations/technical consulting to senior leaders of organization
• Bachelor’s degree required
• Willingness to travel as needed for client engagements

Preferred Qualifications

• Ability to work both independently and in a team environment with professionals of all levels
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills
• Ability to multi-task and manage multiple projects at the same time
• Exceptional problem solving, critical thinking, and analytical skills
• Working knowledge of project planning and project management methods and tools