ServiceNow SecOps Implementation Manager

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services.

About the role

As a Consultant at Crowe, you’ll solve problems for our clients and serve core markets through innovative solutions. In this dynamic environment, you’ll build technical and transferable skills, think critically, and use technology—including emerging AI capabilities—to solve real business problems. You’ll continuously learn, collaborate across teams, and explore how tools can improve efficiency, insights, and client outcomes.

In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You’ll contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you’ll take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Crowe is seeking a ServiceNow SecOps Implementation Manager to guide clients through their Security (SecOps) ServiceNow implementations. This position requires leadership, decision-making, and management skills to oversee ServiceNow SecOps implementations and serve clients with excellence.

Responsibilities

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts, and assist with preparing SOWs (Statement of Work).
• Advise clients on leveraging ServiceNow for supporting their Security program.
• Lead project implementation and oversee architectural design, working directly with the Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick-off meetings, and weekly client status meetings, while creating and managing the project timeline.
• Provide guidance to developers on ServiceNow configuration.
• Provide final quality assurance reviews of all deliverables.
• Design and deliver end-user training.
• Expand the client’s vision and opportunities to drive additional business value through ServiceNow.

Requirements

• 5+ years' experience in a professional environment.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on Security.
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist- SIR & VR.
• ServiceNow implementation lead or system administrator experience.
• Knowledge and experience running a Security program on ServiceNow.
• Experience managing and delivering multiple projects simultaneously.
• Experience providing business/operations/technical consulting to senior leaders of an organization.
• Bachelor’s degree required.
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Ability to work both independently and in a team environment with professionals of all levels.
• Strong organizational, interpersonal, and presentation skills.
• Excellent written and oral communication skills.
• Ability to multi-task and manage multiple projects at the same time.
• Exceptional problem-solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are, and we expect all team members to act ethically and with integrity at all times.

Pay

A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year. The wage range takes into account factors such as skill sets, experience, training, licensure, certifications, and other business and organizational needs.

Benefits

At Crowe, we offer a comprehensive total rewards package. Your exceptional people experience starts here, with benefits designed to care for your well-being and support your career growth. You’ll have access to a Career Coach to guide you in your professional goals and aspirations.