ServiceNow Project Manager

About the Role

We are seeking a Project Manager with expertise in ServiceNow to lead and manage ITSM and ITOM projects. The ideal candidate will have a strong background in process reengineering, analytical skills, and effective communication to drive project success.

Responsibilities

• Manage ServiceNow projects from initiation to completion, ensuring timely delivery and adherence to project scope.
• Lead process reengineering and optimization efforts to improve IT service management and operations.
• Interpret complex data and translate it into actionable insights for stakeholders.
• Engage with technical teams and stakeholders to ensure clear communication and alignment on project goals.
• Conduct workshops and training sessions to enhance team knowledge and system integration capabilities.

Requirements

• 4+ years of experience in ITSM and ITOM, with a focus on ServiceNow.
• Proven leadership in process reengineering and optimization.
• Strong analytical skills, with the ability to interpret complex data.
• Excellent communication skills, capable of engaging with both technical teams and stakeholders.
• Experience conducting workshops and training sessions.
• Knowledge of ITIL frameworks and system integration principles.

Qualifications

• PMP certification or equivalent project management qualification.
• ServiceNow certification(s) preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Skills

• Proficiency in ServiceNow platform and its modules (ITSM, ITOM).
• Strong leadership and process improvement skills.
• Analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Training and workshop facilitation experience.